Your Role on the TeamPosition Summary: The Patient Relations Supervisor 2 is responsible for the direct supervision and operational oversight of Patient Relations and Decedent Affairs functions within the assigned facility or facilities. The incumbent is accountable for ensuring the timely, compassionate, and regulatory-compliant resolution of patient complaints, grievances, Patient Rights and Responsibilities, service recovery, and all decedent-related matters. This role provides subject matter expertise and operational leadership in managing complex and sensitive patient and family concerns, overseeing departmental operations, monitoring regulatory requirements, and supporting service recovery initiatives. The Patient Relations Supervisor 2 supervises Patient Relations professionals, ensuring effective onboarding, competency validation, performance evaluation, and ongoing professional development of all assigned coworkers. The incumbent serves as an advisor to leadership and acts as a liaison among patients, families, physicians, clinical teams, operational leaders, mortuaries, and external agencies to facilitate collaborative, timely, and effective resolution of concerns and decedent affairs. This position exercises independent judgment in managing day-to-day supervision and operational activities, escalating complex issues as warranted, and maintaining departmental standards in alignment with UCI Health objectives.
What It Takes to be SuccessfulRequired Qualifications:Strong critical-thinking and problem-solving skills to manage multiple levels of information and responsibilities and quickly assess complex problems to develop multiple potential solutions. Must possess the skill, knowledge and ability essential to the successful performance of assigned duties Must demonstrate customer service skills appropriate to the job Excellent written and verbal communication skills in English Demonstrated ability to work with senior staff and managers and to provide recommendations on issues of functionality, clinical quality, and efficiency Demonstrated ability to interpret and effectively explain clinical and technical information both verbally and in writing, and to contribute to presentations, reports, and analyses as assigned. Bachelor's degree in related field with 5 years of experience in a clinical setting or 7 years of experience in a clinical setting in lieu of a degree Ability to maintain a work pace appropriate to the workload Ability to establish and maintain effective working relationships across the Health System Preferred Qualifications:Master's degree in a related field Knowledge of University and Medical Center organizations, policies, procedures and forms Bilingual in English, Spanish or Vietnamese but not required. Total Rewards We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.
Conditions of Employment:The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
- Background Check and Live Scan
- Employment Misconduct*
- Legal Right to Work in the United States
- Vaccination Policies
- Smoking and Tobacco Policy
- Drug Free Environment
*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
- California Child Abuse and Neglect Reporting Act
- E-Verify
- Pre-Placement Health Evaluation
Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php
Consideration for Work Authorization SponsorshipMust be able to provide proof of work authorization
