Insight Enterprises Inc

Patient Financial Services Manager

Insight Enterprises Inc • $75K — $95K *
Chicago, IL 60629In-Person
Healthcare
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Healthcare Administration, Business, Finance, or related field
  • Master's degree preferred
  • 2+ years of patient financial services or revenue cycle experience
  • Strong background in Medicaid eligibility and billing
  • Experience in managing charity care or financial assistance programs
  • Supervisory or management experience required

Responsibilities

  • Manage daily operations of Patient Financial Services, including billing, collections, cash posting, and account resolution
  • Monitor accounts receivable and denial trends to ensure optimal cash flow
  • Develop and implement workflows to improve efficiency and accuracy
  • Manage Medicaid eligibility, enrollment, redeterminations, and billing processes
  • Ensure timely submission of Medicaid claims and monitor denials
  • Lead, train, and evaluate PFS staff while setting performance goals
  • Oversee financial counseling and charity care processes

Benefits

  • Paid Sick Time - effective 90 days after employment
  • Paid Vacation Time - effective 90 days after employment
  • Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month
  • Short and long-term disability and basic life insurance - after 30 days of employment
Full Job Description
FTE: Full time-9:00 a.m.-5:00 p.m.

Position Summary

Patient Financial Services Manager oversees all front- and back-end revenue cycle functions related to patient billing, collections, insurance follow-up, and financial counseling. This role ensures timely, accurate reimbursement while maintaining a positive patient financial experience and compliance with all regulatory requirements. Medicaid eligibility, enrollment, billing, and reimbursement activities while managing the organization's charity care and financial assistance programs. This role ensures compliance with federal and state regulations, maximizes reimbursement, and promotes equitable access to care for underserved and vulnerable populations.

Key Responsibilities

Medicaid Operations
  • Manage daily operations of Patient Financial Services, including billing, collections, cash posting, credit balances, and account resolution.
  • Monitor accounts receivable, denial trends, and collection performance to ensure optimal cash flow
  • Develop and implement workflows to improve efficiency, accuracy, and turnaround time.
  • Manage daily Medicaid eligibility, enrollment, redeterminations, and billing processes.
  • Ensure timely and accurate submission of Medicaid claims, adjustments, and appeals.
  • Monitor Medicaid denials and reimbursement trends; implement corrective actions.
  • Stay current on state and federal Medicaid policy changes and ensure operational compliance.


Leadership & Staff Management
  • Lead, train, and evaluate PFS staff, including supervisors and team leads.
  • Set performance goals and hold staff accountable to productivity and quality metrics.
  • Foster a culture of accountability, collaboration, and patient-centered service.


Patient Advocacy & Financial Assistance
  • Oversee financial assistance, charity care and presumptive eligibility programs
  • Ensure charity care policies align with federal, state, and organizational requirements (including 501(r), where applicable)
  • Review and approve charity care determinations and complex cases
  • Ensure compassionate, clear communication with patients regarding financial assistance options
  • Oversee financial counseling, charity care, and presumptive eligibility processes
  • Ensure patient-centered communication for vulnerable and underserved populations
  • Resolve escalated patient and payer issues related to Medicaid coverage


Compliance & Audit Support
  • Maintain compliance with Medicaid regulations and internal financial assistance policies
  • Support internal and external audits related to Medicaid and charity care
  • Ensure accurate documentation and internal controls


Reporting & Performance Improvement
  • Prepare reports on Medicaid A/R, eligibility conversion rates, denial trends, and charity care utilization.
  • Identify process improvements to reduce A/R days and improve eligibility capture.
  • Collaborate with registration, case management, clinical, and compliance teams.


Qualifications

Education
  • Bachelor's degree in Healthcare Administration, Business, Finance, or related field
  • Master's degree preferred


Experience
  • 2+ years of patient financial services or revenue cycle experience
  • Strong background in Medicaid eligibility and billing
  • Experience in managing charity care or financial assistance programs
  • Supervisory or management experience required


Benefits:
  • Paid Sick Time - effective 90 days after employment
  • Paid Vacation Time - effective 90 days after employment
  • Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month
  • Short and long-term disability and basic life insurance - after 30 days of employment


The duties are to be performed in a highly confidential manner, in accordance with the mission, values and behaviors of Insight Hospital and Medical Center.
Employees are further expected to provide high quality of care, service and kindness toward all patients, staff, physicians, volunteers and guests.

Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of functions, tasks, duties, responsibilities and requirements of employees so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Insight Hospital and Medical Center.

About Insight Enterprises Inc

Insight Enterprises Inc Careers

Join the dynamic team at Insight Enterprises Inc, a leading provider in IT solutions and services globally. As a hub of innovation and leadership, Insight Enterprises Inc offers unparalleled job opportunities for professionals eager to drive technological advancements and transformative solutions. Work You’ll Do At Insight Enterprises Inc, you will be part of a culture that thrives on diversity, professional growth, and collaborative success. Our team is dedicated to fostering an environment where creativity and innovation meet to deliver outstanding results for some of the most well-known companies worldwide. Lead in a Unique Market Position Insight Enterprises Inc stands at the forefront of the IT industry, blending cutting-edge technology solutions with deep industry expertise. This unique position allows our team to lead and excel in digital innovation, making us a prime destination for those looking to impact the tech landscape significantly. Engage with a Global Team Collaborate with a global network of professionals who are leaders in technology and business strategy. Our diverse team of over 11,000 members worldwide offers a rich environment for networking, sharing ideas, and pushing the boundaries of what's possible. Insight Enterprises Inc Career Opportunities We are continuously expanding our team and looking for talented individuals who bring a passion for technology and a drive for excellence. Whether you’re seeking a position in management, engineering, sales, or customer support, Insight Enterprises Inc provides a platform to enhance your career. Innovative Work Join us and contribute to projects that redefine industry standards and lead to real-world solutions. At Insight Enterprises Inc, innovation is at the core of what we do. We encourage our team to bring fresh ideas that pave the way for technological advancements and improved client solutions. Be Part of a Great Team At Insight Enterprises Inc, we believe in the power of our people. We are committed to providing our employees with the benefits and support they need to thrive both professionally and personally. From comprehensive health benefits to professional development and leadership training, we invest in our employees' futures. Internship and Employment Opportunities Start your career with Insight Enterprises Inc through our internship programs or full-time employment opportunities. We offer positions that challenge your skills and allow you to grow with the company. Our hiring process is designed to identify and foster leadership potential and to equip you with the necessary tools for a successful career. Stay Connected Join Our Team Explore the various job opportunities at Insight Enterprises Inc by searching open positions that match your skills and interests. We are looking for innovative, curious, and driven team players who are ready to make a significant impact. Keep Up to Date Stay informed with the latest career tips, industry insights, and company news—all from the team at Insight Enterprises Inc. Our careers blog is your go-to resource for everything from resume tips to interview preparation. Job Alert Emails Customize your subscription to receive job alerts and insider information tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Insight Enterprises Inc. Join Insight Enterprises Inc today and be part of a team that values innovation, leadership, and diversity. Shape your future in an environment where your work makes a real difference.
Learn more about Insight Enterprises Inc
Size
11,624 employees
Market Cap
$3.4 billion
Industry
Business Services
Net Income
$172.6 million
Founded
1988
5 Year Trend
+11.5%
Revenue
$8.3 billion
NASDAQ
NSIT
* Ladders Estimates

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