Schedule: Full time
Shift: Day (United States of America)
Address: 777 S Burleson Blvd
City: Burleson
State: Texas
Postal Code: 76828
Job Description:Schedule: Monday-Friday, 8:00 AM - 5:00 PM. No weekends or on-call responsibilities. Occasional evening hours and regional travel to Central Texas locations may be required.
- Supports the execution of PX action plans and initiatives aligned with campus priorities and organizational PX goals.
- The position coordinates daily PX activities and engages directly with patients, families, and staff through rounding, validations, and real-time feedback collection.
- Responsibilities include monitoring patient experience delivery at the frontline level, identifying trends, and escalating pain points or opportunities for improvement to the PX campus leader.
- Supports daily huddles and rounding by capturing and sharing real-time patient and family feedback, reinforcing transparency and continuous improvement.
- Additionally, this position promotes a PX-first culture by celebrating wins, amplifying positive feedback from patients and families, and recognizing frontline staff for excellence in patient experience delivery.
- Supports and coordinates PX-related training, mentorship, and skills lab opportunities, while partnering closely with campus leaders and frontline teams to ensure consistent execution and follow-through.
- Tracks and reports basic patient feedback metrics to support data-informed decision-making and ongoing improvement efforts.
- Performs other duties as assigned.
Knowledge, Skills, and Abilities: - Operational Execution: Dependable in carrying out and coordinating campus PX initiatives and priorities according to established standards. [Required]
- Service Recovery & Issue Identification: Attentive to daily patient and family interactions, able to identify and escalate immediate concerns. [Required]
- Proactive Problem-Solving: Takes initiative to address issues as they arise and ensures unresolved topics are escalated efficiently. [Required]
- Communication & Coordination: Facilitates clear and timely flow of information between campus leadership and frontline staff. [Required]
- Attention to Detail: Maintains high standards in service delivery and ensures actions are consistent with PX expectations. [Required]
- Team Collaboration: Works seamlessly with managers, other specialists, and frontline staff to support PX outcomes and operational goals. [Required]
Education: - Bachelor's degree [Required]
Work Experience: - 1+ years of healthcare/hospital experience [Preferred]
- Experience with process improvement methodologies such as Lean, Six Sigma, PDSA or Design Thinking [Preferred]
Additional Information: - An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:
- Bachelors degree [Required] OR
- Associates degree AND 2+ years relevant experience [Required] OR
- 4+ years relevant experience [Required]
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677
Pay Range:$56,534.40 - $105,144.00
