Patient Experience Program Director-ARMC-FT Days

Job Description

Patient Experience Program Director (Days) FT

Patient Experience Program Director (Days) FT

Position Highlights:

• Position: Patient Experience Program Director
• Salary: Based on experience
• Work Life Balance: Full-Time | Day Shift
• Location/Department: Chillicothe
• Reports to: Seth Haynes

What You'll Do

Position Summary:

The Director of Patient Experience builds, directs, manages, and ensures the overall implementation and effectiveness of the Service Excellence Program across the entire Adena Health System. This role serves as the enterprise-wide key resource for executive leadership, medical staff, and frontline caregivers to improve system-wide engagement, corporate culture, and patient outcomes.

In close collaboration with the VP of Quality & Safety, the Director develops and executes a long-term strategic organizational focus that integrates patient satisfaction, employee alignment, and safety metrics. The Director builds the necessary structures, policies, and cross-functional teams to sustain a world-class culture of excellence, directly partnering with the organization's High Reliability Organization (HRO) journey and program to weave Patient Experience into the fabric of safety and clinical excellence.

Minimum Qualifications

Required Educational Degree: Bachelor's Degree

Major/Area of Concentration: Healthcare Administration, Nursing, Business Management, Human Services, or a related field.

Preferred Education: Master's Degree preferred (MHA, MBA in Healthcare Management, or MSN).

Required Certifications, Credentials and Licenses: De-escalation training within 6 months. Certified Patient Experience Professional (CPXP) and Certified Professional in Healthcare Quality (CPHQ) within 2 years of hire date.

Preferred Certifications, Credentials and Licenses:

Required Experience: Minimum of 3-5 years of progressive leadership experience in a hospital setting or healthcare system, specifically managing large-scale patient relations, service excellence, or quality operations.

Preferred Experience:

Why Caregivers Stay?

• Reliable compensation
• Strong healthcare coverage options
• 3.5% retirement match with automatic annual increase
• PTO that grows with tenure
• Visible leadership impact within a regional health system

Ready to Explore?

If you're seeking meaningful professional work where strategy meets community impact - we'd love to connect. Apply today to be connected directly with a Talent Acquisition representative!