Patient Advocacy Liaison (West Region)

Role Summary

The Patient Advocacy Liaison is responsible for supporting Servier's interactions and collaborations with the Becker Muscular Dystrophy community in their specified region. This individual will serve as a key field-based advocacy liaison responsible for building our presence with regional advocacy partners with a focus on raising awareness of and aiding in educational efforts about Becker. Working in close coordination with other Servier advocacy team members, this individual will gain a deep understanding of the Becker advocacy landscape and bring field insights back to inform broader strategies and programs. This individual will work directly with local Becker communities.

This individual will engage and educate local communities, create connections between patients and high-quality resources, and help patients build stronger community networks. By facilitating collaboration among patients, families, advocacy organizations, and health care providers, this role helps ensure that every person living with Becker has access to quality information and resources. This is a Senior Manager level role and reports to the Senior Director, Patient Advocacy (Neurology).

Primary Responsibilities

Community Building and Patient Engagement

• Under the direction of the PAL Team Lead, create and execute an engagement and outreach plan based upon areas of mutual interest and need
• Develop programs and partnerships that foster a sense of community and connection among patients, caregivers, providers, and advocates
• Help patients and families understand the importance of and how to build a comprehensive care team
• Provide resources and connections to patients seeking experienced and specialized Becker support services
• Develop strong collaborations with select advocacy groups focused at the regional level and serve as a point of contact
• Organize and facilitate patient and caregiver education events and networking opportunities
• Act as a trusted liaison between the company and the patient community
• Represent Servier at community-based activities and act as an Servier ambassador within the region
• Support the development of grassroots and local community partnerships to drive awareness and engagement and increase advocacy group investment in Becker

Education & Event Coordination

• Collaborate with allied health care providers and clinicians to plan and host local educational programs and patient learning events
• Partner with advocacy groups locally to co-create relevant and meaningful content for patient education sessions
• Execute logistics associated with sponsorships of regional patient organizations/chapters.
• Manage logistics and promotion of local events through community networks
• Gather insights from local events to inform Servier priorities and identify unmet community needs

Cross functional collaboration

• Provide insights to Market Access team on state, regional and local access issues and trends.
• Provide insights to internal teams, such as Medical Affairs, Commercial, and Corporate Affairs, on issues of concern to patients and patient advocacy groups
• Provide regional insights and feedback to inform national advocacy and community strategies and program development

• Participate in appropriate healthcare provider and allied health professional engagements to provide information on patient initiatives and programs available to Becker patients and caregivers.
• Support Servier's internal culture by infusing a patient focus in daily interactions and enhancing the internal awareness of the Becker patient journey.
• Ensure all activities and interactions strictly adhere to legal, compliance, and ethical guidelines.

Job Description

Candidate Profile

Education and Required Skills

• Bachelor's degree with 5+ years of patient advocacy experience; Preference for biotech/pharmaceutical experience
• Experience applying patient-centered perspectives in a healthcare or biotechnology company is strongly preferred; candidates with comparable experience within a patient advocacy organization that demonstrates transferable skills for an industry setting can also apply
• Prior experience in rare diseases preferred
• Demonstrated examples of effective patient engagement and stakeholder management
• Strong communication and interpersonal skills with a demonstrated ability to build rapport quickly
• Ability to learn complex scientific or medical topics and translate them into clear, accurate, and accessible language for non-technical audiences
• Familiarity with patient access and reimbursement with an ability to educate the community on these concepts
• Proficiency in navigating a high energy and dynamic work environment and ability to work alongside colleagues at all management levels with comfort

Travel and Location

• Territory travel requirement is an average of 70%. Occasional weekend travel may be required
• Remote work position; applicant must live within the assigned US territory

Salary Range

The salary range for this role is $150-$175k. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Employees in this position are also eligible for Short-Term and Long-Term incentive programs. Servier also offers a competitive and comprehensive benefits package that includes benefits such as medical, dental, vision, flexible time off (Servier provides unlimited sick time and flex time, and does not accrue time off), 401(k), life and disability insurance, recognition programs among other great benefits (all benefits are subject to eligibility requirements). For more information on our benefits, please visit this link.