2-4+ years in account management, partnerships, or customer success, preferably in B2B SaaS.
Proven track record of achieving retention and expansion targets.
Strong operational mindset with experience in building playbooks and KPIs.
Comfortable analyzing data and customer metrics; excellent communication skills.
Highly organized self-starter thriving in fast-paced environments.
Nice to have: experience with data, analytics, media, or marketing intelligence platforms.
Nice to have: familiarity with events or brand marketing ecosystems.
Responsibilities
Lead and grow relationships with key event organizer partners as the senior point of contact.
Manage partner onboarding from research to live sessions and follow-up education.
Create customized data reports and dashboards to meet partner needs and improve workflows.
Represent Vendelux at industry events and stay updated on market trends.
Own retention and expansion efforts, prioritizing resources to achieve predictable outcomes.
Identify opportunities for additional events, renewals, and media partnerships in collaboration with other teams.
Contribute to scalable account management strategies, including playbooks and health-scoring approaches.
Benefits
Competitive base salary and bonus
Equity
Healthcare covering medical, dental, and vision
401(k)
Catered lunch every day in our NYC office
Unlimited PTO plus two company-wide shutdowns during July 4th and Christmas-New Year's weeks
Full Job Description
We're looking for a Partnerships Manager to grow and deepen our event organizer partner program. This is a strategic, hands-on individual contributor role: you'll personally own relationships with key event organizer partners and the operational excellence that keeps them successful.
You'll drive retention and expansion across your book of strategic accounts-owning the health metrics, playbooks, and outcomes that keep organizers engaged-while partnering with product, data, and commercial teams as Vendelux scales. You've built and grown partner, channel, or customer success relationships at a Series A/B/C tech company and thrive in commercial, operational work.
This role is hybrid, 4 days a week in our NYC office.
What You'll Do
Own strategic partnerships
Lead and grow relationships with key event organizer partners, serving as the senior point of contact for your strategic accounts.
Own partner onboarding end-to-end, from pre-call research to live sessions and follow-up education.
Build and customize data reports and dashboards to meet partner-specific needs, and surface partner feedback to improve reporting workflows and product capabilities.
Represent Vendelux externally at industry events, and stay close to market trends to influence product and positioning.
Drive retention and expansion
Own retention, expansion, and account health across your accounts; hit your targets and prioritize your time and resources to deliver predictable outcomes.
Identify and drive expansion-additional events, renewals, webinars, case studies, and media partnerships-partnering with Sales, Product, Data, and Marketing on go-to-market and upsell.
Deliver compelling business outcomes for your partners across onboarding, adoption, renewals, and expansion.
Contribute to the playbooks, segmentation, and health-scoring approaches that make the account management function scalable.
Who You Are
2-4+ years in account management, partnerships, or customer success-ideally in B2B SaaS.
Proven success hitting retention and expansion targets; comfortable owning your number.
Strong operational mindset: building playbooks, KPIs, and repeatable processes for your accounts.
Comfortable with data and customer usage/adoption metrics; a strong communicator who builds trust and navigates complex stakeholder conversations.
Highly organized self-starter who thrives in fast-paced, scaling environments and prioritizes competing demands.
Nice to have: experience with data, analytics, media, or marketing intelligence platforms.
Nice to have: familiarity with events, experiential, or brand marketing ecosystems.
Nice to have: experience with international clients or expanding into new markets.
Benefits
Competitive base salary and bonus
Equity
Healthcare covering medical, dental and vision
401(k)
Catered lunch every day in our NYC office
Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas - New Year's week
Not all candidates will check all of the requirements listed above and that's ok! We are open to great people from non-traditional backgrounds.
