5+ years in technical consulting or partner enablement
Expertise in PSA software implementations (e.g., Certinia, NetSuite)
Strong communication skills for technical and non-technical audiences
Experience with global cross-functional management
Strong business acumen and problem-solving skills
Ability to manage multiple projects in a fast-paced environment
Self-motivated with minimal supervision
Responsibilities
Execute structured onboarding plans for new partners
Conduct technical workshops and assess partner readiness
Provide feedback on partner delivery KPIs
Advocate for and ensure adherence to 'Leading Practices'
Resolve complex implementation blockers as primary contact
Author and maintain collateral for partner audience
Consult on complex implementation scopes for optimal efficiency
Benefits
Remote work flexibility
Opportunity for professional growth and development
Access to training and certification programs
Collaborative work environment with cross-functional teams
Chance to influence partner success and delivery excellence
Full Job Description
Partner Technical Manager
Remote US
THE ROLE
The Partner Technical Manager (PTM) at the P3 level is a technical practitioner responsible for driving partner success and delivery excellence. In this role, you are the primary technical liaison for our strategic partners, serving as the trusted expert for all implementation, integration, and platform-related queries.You will manage the implementation lifecycle of partner-led projects, ensuring that Partners are aware of, and leveraging, Certinia's "Leading Practices for every engagement and adheres to high standards of architectural integrity.You will actively facilitate partner (organizations and consultants) onboarding, provide expert guidance on Certinia solutions implementations, and act as the first line of project escalation to resolve complex delivery blockers.
WHAT YOU WILL DO IN THIS ROLE
Onboarding & Enablement:
Execute structured onboarding plans for new partners.
Conduct technical deep-dive workshops, assess partner readiness, and shepherd their consultants through certification paths to ensure they meet the minimum bar for project delivery.
Provide partner feedback on key KPIs on their delivery practice and assist with actions to correct
Assist partners in building strategy to maximize and expand their consulting practice from a delivery perspective
Leading Practices:
Act as the primary advocate for our "Leading Practices."
Ensure partners are utilizing standard implementation templates, configuration blueprints, and methodology playbooks across all active projects.
Implementation Escalation:
Serve as the primary point of contact for resolving complex implementation blockers.
Triage and resolve technical disputes between partners and customers during the delivery lifecycle.
System Optimization and Technical Communications
Author and maintain leading practices collateral for partner audience
Create and maintain workflows for key internal systems to ensure partner KPIs are tracked and managed
Consulting Practice:
Provide detailed guidance for PSA/CS/FM focused implementations.
Review project designs for technical viability, integration architecture (APIs, data migration), and adherence to business logic best practices.
Serve as the subject matter expert on Professional Services Automation (PSA), Customer Success (CS) Software, and Financial management solutions guiding partners on how to map our product features to core services business requirements (e.g., project financials, resource allocation, utilization metrics, and billing).
Consult with partners on complex implementation scopes, helping them design solutions that optimize billable efficiency and delivery velocity.
WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE
5+ years of experience in technical consulting, solution architecture, or partner enablement.
