7+ years experience in Client Service Management, Business Management, or Consulting, particularly in SaaS or Retail Tech.
Technical literacy in AI concepts like Machine Learning and Generative AI, without needing coding skills.
Understanding of retail operations, valuing margins and uptime.
MBA in finance or related fields.
Knowledge of finance, bookkeeping, and legal aspects relevant to contracts and employment.
Excellent communication and project management skills.
Responsibilities
Serve as trusted advisor for retail partners, ensuring alignment with their business objectives.
Support integration of AI platform into client tech stacks, overcoming operational obstacles.
Monitor AI performance metrics and identify expansion opportunities for partners.
Gather feedback to enhance Verneek's products and go-to-market strategies.
Translate complex technical outcomes into clear ROI stories during business reviews.
Lead strategic business development initiatives from concept to execution.
Benefits
Comprehensive medical, dental, vision, disability, and life insurance coverage.
Daily chef-prepared lunches tailored to individual dietary needs.
Transportation benefits for ease of commute.
401K with matching contributions to support retirement savings.
Flexible PTO to promote work-life balance.
Visa/Green Card sponsorship for eligible candidates.
Professional development opportunities through learning and mentorship support.
Full Job Description
The Role: Partner Success Manager
As a Partner Success Manager, you will be the primary strategic partner for our retail clients, helping translate complex AI capabilities into clear business outcomes. You will guide enterprise retailers through the cultural and operational shift of adopting AI-native workflows, acting as a bridge between cutting-edge technology and real-world execution.
From day one, you will have an immediate impact on our mission by working closely with our founders to streamline strategic initiatives while overseeing project management and communication with our partners. This is a rare opportunity to learn first-hand how an executive team solves highly complex, interdisciplinary problems. Because Verneek is an early-stage startup, we move fast and learn constantly-there are no legacy obstacles in your way to making a significant impact every single day.
Responsibilities
Strategic Relationship Management: Serve as the primary point of contact and "trusted advisor" for retail partner stakeholders. Deeply understand their unique business objectives and ensure our AI strategy aligns with their corporate vision. Oversee daily client operations in collaboration with executives.
Accelerated Implementation: Support the integration of our AI platform into the client's existing tech stack. Navigate retail partner landscapes to identify key stakeholders, proactively clearing operational roadblocks and coaching partner teams to ensure high adoption of new AI-driven workflows.
Adoption & Optimization: Monitor AI model performance and user engagement metrics to proactively identify risks and expansion opportunities. Assist and communicate with executives in decision-making, program management, and operations. Improve current processes and optimize organizational procedures for efficiency and productivity.
Feedback Loop: Develop deep understanding of Verneek's product, and its evolving features. Gather meaningful feedback from the business owners and end users, helping to make Verneek's technology, product, and go-to-market motions more efficacious.
Value Realization & Growth: Conduct regular business reviews that move beyond technical jargon. Translate complex algorithmic outputs into clear stories of ROI, margin improvement, and operational efficiency, paving the way for positive long-term partnerships and expansion.
Strategic Business Development: Oversee a variety of strategic business development initiatives, from inception to successful execution, under the guidance of the executive team.
Requirements
7+ years of experience in a Client Service Management, Account Management, Business Management, Consulting, or an Executive role (i.e. managing multiple teams and leading strategic initiatives), specifically within SaaS or Retail Tech.
AI/Technical Literacy: You don't need to write code, but you should be able to explain concepts like Machine Learning, Predictive Analytics, and Generative AI to a non-technical audience. You are also expected to have basic knowledge about the ever-growing space of AI and the broader technology landscape.
"Retail Mindset": You understand that for a retailer, every second of downtime or every percentage point of margin matters.
Master of Business Administration (MBA) in finance or related fields
Working knowledge of finance, book keeping, and contract and employment law
Excellent written and verbal communication skills
Strong project management skills, with successful track record on interdisciplinary communications
Work authorization in US
Domain Knowledge Preferred: A deep understanding of retail operations (e.g., merchandising, supply chain, or e-commerce).
Benefits
Stellar medical, dental, vision, disability, and life insurance
Daily private Chef lunch, curated to personal diets
Transportation Benefits
401K matching contributions
Flexible PTO
Visa/Green Card Sponsorship
Career growth support through sponsoring learning opportunities and mentorship
