5+ years of experience in client relationship management or a similar role
Demonstrated success in strategic partner outreach and engagement
Strong analytical skills with the ability to identify growth opportunities
Excellent communication skills for clear and effective client presentations
Ability to manage multiple accounts and build strong relationships
Experience with tracking metrics and maintaining client records in CRM systems
Knowledge of technology solutions in the education sector is a plus.
Responsibilities
Proactively identify growth opportunities within existing accounts
Secure meetings with decision-makers to drive renewals and expansion
Maintain client retention through relationship management and value delivery
Conduct strategic presentations to communicate impact and solutions
Track partner health metrics and drive improvements for client success
Log all client interactions and account developments in CRM
Discover new product opportunities based on partner feedback and market trends.
Benefits
Opportunities for bonuses and commissions based on performance
Equity options for sharing in company success
Generous time-off policy for personal and family needs
Paid parental leave of 6 weeks for new parents
Comprehensive medical, dental, and vision coverage with 100% premium paid on select plans
Fully covered life insurance and disability premiums
401(k) matching to help save for retirement
Hybrid work environment options in Denver and Minneapolis, with remote work flexibility
Engaging monthly and quarterly culture events for team bonding.
Full Job Description
Requirements
Job Summary
As a Partner Success Manager, you are responsible for maintaining the account relationship post-launch for clients across all verticals. This position is a part of the Partner Success Team and works with multiple departments within the company. Partner Success Managers know the platform thoroughly and assist our clients with day-to-day needs. In addition to strategically supporting clients, this role involves identifying opportunities for new product sales to existing clients to meet monthly and quarterly sales goals and maintaining the renewal process for client retention. As the face and voice of our company, this is a relationship-centered position.
Core Responsibilities
Proactively uncover growth opportunities and referrals within existing customer accounts by engaging champions and decision-makers through targeted outreach. Focus on building advocacy, expanding use cases, and identifying areas where our solutions can drive additional value.
Bring a proven track record of securing meetings through outbound success and bring confidence in strategic partner outreach.
Maintain 100%+ NRR with accounts by ensuring retention of all existing revenue while driving account growth through expansion, advocacy, and product adoption.
Proactively manage relationships, ensuring partners achieve measurable outcomes and long-term value from our solutions. Shape outcomes, not just react, by anticipating risks, designing action plans, and guiding partners toward success milestones.
Ensure clear communication of the impact our platform delivers. Conduct strategic online presentations and product conversations.
Log all activity (outreach, opportunities, revenue, and next steps) in Vitally and keep all systems accurate and up to date.
Discover and surface new product opportunities by listening to partner needs, analyzing trends, and sharing actionable insights with internal teams.
Address pain points with clarity and purpose, demonstrating how our solutions solve critical challenges and create competitive advantage.
Be accountable to results and metrics, tracking partner health, retention, and growth while consistently driving improvements.
Experience and Desired Skills
2+ years of successful higher education customer success experience required
3+ years in a client-facing role at a SaaS company or similar customer service-oriented role within a SaaS company, B2B SaaS strongly preferred
Successful track record of achieving and exceeding quotas
A true proactive mentality who strives for action and results. You learn quickly and take initiative.
You have a working knowledge of Google Suite (Vitally or Salesforce.com CRM a plus)
Excellence and comfort with outreach via phone, email, and LinkedIn
Strong written and verbal communication skills. Online demo experience
Can gracefully engage in difficult and emotionally charged conversations
Strong detail orientation with numbers, follow through and contract details
Strong organization and partner success process skills
Self-starter and solution-oriented mindset
Team player with high energy to motivate others and a commitment to customer service.
Highly organized individual that can manage multiple projects and tasks in a given day
Enjoy working in a fast-paced, quota-driven environment with lots of change
Bachelor's degree or equivalent
Benefits
Why you'll love it here:
Check out our company page for more information on our Mission and Values.
This role includes exciting opportunities for bonuses, commissions, and other rewards-because great work deserves to be rewarded! Details will be shared during the hiring process.
Concept3D Equity. So you can share in Concept3D's success.
Time off Policy which includes time to recharge, refresh and take time for yourself and family members.
🐣 6 weeks of 100% Paid Parental Leave to support the care and bonding time after the birth, adoption or placement of child via foster care + additional time available through Short Term Disability.
Medical, Dental, Vision. Concept3D pays 100% of employee premiums on select plans.
Life Insurance and Disability. Concept3D covers the full premium.
401(k). To help you save for the future, we match 75% up to 5% of your annual take-home pay.
Hybrid in Denver and Minneapolis, remote nationwide.
Monthly and quarterly culture events to connect our teams.
Compensation
The base salary range for this position is $80,000 - $92,5000 annually with On Track Earnings at 85K - 100K. Final compensation for this role is determined by a variety of factors, such as a candidate's relevant work experience, skills, and certification. This position is eligible to earn uncapped commissions on top of the base salary.
