Lightedge is seeking a Partner Operations Manager to build and run the operational backbone of our channel and alliance programs. This role owns the systems, processes, and reporting that keep our partner ecosystem - including Broadcom/VMware, AWS, and IBM - running smoothly, from deal registration through incentive payout. You'll work closely with Sales Ops, Sales Enablement, and Channel Account Managers to make sure partner-sourced revenue is tracked accurately, and partners have a frictionless experience working with Lightedge
Responsibilities- Own end-to-end deal registration process: intake, approval workflows, conflict resolution, and SFDC data integrity for partner-sourced opportunities
- Maintain and improve the partner portal, ensuring content, pricing, and program materials stay current
- Build and maintain partner performance dashboards and scorecards (pipeline sourced/influenced, bookings, attainment against partner plans) for use in QBRs and board/PE reporting
- Partner with Sales Ops to align channel data structures, routing rules, and reporting cadences with the broader sales organization
- Support partner onboarding: agreements, systems access, training coordination with Sales Enablement
- Serve as the operational point of contact for partner escalations related to process, systems, or program mechanics
- Identify and drive process improvements and automation opportunities across the partner lifecycle
- Manage Partner agreement audit and move Lightedge partners to latest Lightedge agreements.
- Own partner tools such as Partner TAP, and partner with sales commission for partner commission inquiries.
Qualifications- 5+ years in partner/channel operations, sales operations, or alliance management, ideally in IT infrastructure, cloud, or managed services
- Strong working knowledge of Salesforce and deal registration/PRM tooling
- Experience administering MDF, co-op, or partner incentive programs
- Excellent analytical skills - comfortable building reporting and dashboards from raw data
- Strong cross-functional communication skills; able to work effectively with sales leadership, finance, and external partner contacts
- Highly organized, process-oriented, and comfortable owning ambiguous or undocumented workflows
Preferred Qualifications- Familiarity with VMware/Broadcom, AWS, or IBM partner programs specifically
- Familiarity with Technology Solution Distributor ecosystem
- Experience supporting a PE-backed or M&A-active organization where reporting rigor and data integrity are closely scrutinized
- Prior experience building account plan or QBR frameworks
With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
