About the PositionWe're expanding our Partner Engineering team and looking for a
Partner Engineer to own the technical experience of our partners after they go live. This is the person who keeps our live integrations healthy, resolves the hardest post-launch technical issues, and-most importantly-builds the tooling, telemetry, and playbooks that let us support a fast-growing base of partners without scaling headcount one-for-one.
It's a partly partner-facing role that blends hands-on debugging with system-building. You'll work shoulder-to-shoulder with partners' technical teams and with our own Product and Platform engineers, moving us from reactive, one-off firefighting toward a scalable, self-serve, best-in-class support model. You'll also be a direct line into Parafin's product direction: the recurring issues and partner feedback you surface will shape what we build next.
This role reports to the Partner Engineering Manager. We're hiring across a range of levels-from strong mid-level engineers to senior engineers who have built and scaled support functions before.
Join us and help drive Parafin's growth.
What You'll Be DoingOwn the health of our live integrations- Serve as the ongoing technical point of contact for our partners' engineering teams once they're live.
- Proactively monitor integration health, feature adoption, and stability post-launch-catching issues before partners do.
- Instrument telemetry, logs, and dashboards to observe partner integrations at scale (webhook delivery, disbursement and repayment flows, offer eligibility, reconciliation).
Debug and resolve the hardest technical problems- Own escalations end-to-end: reproduce, root-cause, and drive resolution of integration issues, working across Parafin's codebase (React, Scala, Python) and partner systems.
- Read logs, write queries, and reproduce issues via API calls to isolate whether a problem lives in our platform, the partner's implementation, or the data in between.
- Partner with Product and Platform engineering to ship durable fixes, not just workarounds.
Build a sustainable, scaled support function- Design the tooling, automation, and runbooks that turn repeatable integration patterns into self-serve resolution-so we can support the next 10 partners without 10x the effort.
- Own our technical documentation standards and be the flag-bearer for our public-facing developer docs.
- Identify recurring issue themes and eliminate their root causes through better tooling, docs, or product changes.
Close the loop with Product and Platform- Translate real-world partner needs into prioritized feedback and improvements to our platform, APIs, and partner-facing assets.
- Advocate for partners internally while diplomatically steering requests toward scalable, supportable solutions.
What We're Searching For- 3+ years in a client-facing technical role-post-sales / solutions engineering, technical partner support, developer support engineering, or technical account management. Senior candidates who have stood up or scaled a technical support function are especially encouraged to apply.
- An engineering background, with fluency in one or more languages (e.g., Python, JavaScript/TypeScript, Java, Scala). You're comfortable exploring and navigating a production codebase-ours is primarily React, Scala, and Python.
- Strong hands-on debugging instincts: you can read logs, write SQL, inspect data pipelines, and reproduce issues with API calls to isolate the root cause.
- Proficiency with integration technologies-REST APIs, webhooks, SDKs, data pipelines, and embeddable UI components.
- Excellent communication skills: you can explain complex technical concepts clearly to both engineers and non-technical stakeholders, up to and including executives.
- Strong, partner-focused problem-solving. You have a track record of relentlessly raising the bar for partner experience.
- A bias toward leverage: you instinctively turn one-off fixes into documentation, tooling, and repeatable process.
- Ability to thrive in an ambiguous, fast-paced environment, adapting quickly as requirements and priorities evolve.
- Genuine passion for helping small businesses grow and succeed.
Preferred Qualifications- Experience in fintech, payments, lending, or another money-movement domain-familiarity with concepts like ledgering and reconciliation is a plus.
- Familiarity with SQL and with monitoring/observability tooling (dashboards, logging, alerting).
- Knowledge of industry best practices for integration design and technical scoping.
- Experience building or improving developer-facing documentation and self-serve support.
What We Offer- Base salary range: $190k - $240k
- Equity grant
- Medical, dental & vision insurance
- Unlimited PTO
- Commuter benefits
- Free lunches
- Paid parental leave
- 401(k)
- Employee assistance program
