Compensation Range: $75,000 - $90,000 annually (bonus incentive program, holiday pay, overtime) About the Position: As a hotel operations manager, you will be responsible for overseeing and leading all aspects of the valet drive's daily operations to ensure a seamless guest experience. You will manage a team of valet parking attendants and work closely with other departments within the hotel to ensure high standards of service and guest satisfaction. You will also uphold the company's core values by carrying out the following responsibilities:
Accountability- Manage the day-to-day valet operations, ensuring adherence to established procedures and standards.
- Plan personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations.
- Develop and implement operational procedures to optimize efficiency and customer service.
- Recruit, hire, train, and schedule valet attendants and support staff.
- Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
- Promote a culture of professionalism, accountability, and exceptional customer service among the team.
- Accountable for maintaining a safe environment for both employees and guests, including vehicle safety and traffic control.
- Oversee the maintenance and upkeep of valet equipment, such as key storage systems, parking booths, and signage.
- Accountable for the cleanliness and appearance of the valet parking area.
Profitability- Monitor financial performance, including revenue, expenses, and labor costs.
- Implement cost-control measures to maximize profitability while maintaining service quality.
- Identify opportunities for revenue growth through promotions, pricing strategies, or additional services.
- Analyze financial data and implement strategies to maximize profitability, such as optimizing staffing levels and pricing structures.
- Set and track key performance metrics related to operational efficiency, customer service, and financial performance.
- Accountable for meeting or exceeding established performance targets.
Exceptional Service- Train and motivate valet staff to provide exceptional customer service.
- Address customer inquiries, concerns, and complaints in a professional and timely manner.
- Regularly assess service quality through feedback mechanisms and take corrective actions as needed.
- Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
- Accountable for monitoring customer feedback and taking corrective actions to continuously improve service quality.
Communication- Foster clear and open communication within the valet team and with other departments.
- Coordinate with hotel or venue management to ensure a seamless guest experience.
- Conduct regular meetings with staff to relay important information and gather input.
Family- Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff.
- Encourage a healthy work-life balance for team members.
- Offer opportunities for professional growth and development within the department.
- Collaborate with other departments to ensure a seamless guest experience, including event planning and special accommodations.
About YOU:The ideal candidate will possess strong leadership skills, excellent organizational abilities, and a passion for providing top-notch parking services.
Your Qualifications:- Bachelor's degree or equivalent education and experience.
- Minimum 5 years of parking or hospitality management experience.
- Demonstrated experience leading a high-end customer facing parking or Valet program.
- Strong leadership and management skills a must.
- Excellent communication and interpersonal abilities.
- Physical ability to lift heavy items (50 lbs).
- Financial acumen is a plus.
What We Can Offer You for All Your Hard Work:- $75,000 - $90,000 annually (includes bonus incentive program, holiday pay, & overtime)
- Medical, dental, vision, life insurance coverage
- Flexible Spending Accounts
- 401k
- Vacation/Sick
- Holiday
- Discount programs
