Roles and Responsibilities- Install, replace, and commission industrial network switches, firewalls, servers, communications gateways, and related OT equipment at solar, wind, and battery energy storage sites.
- Perform rack mounting, copper/fiber cabling and testing, labeling, physical connectivity checks, port mapping, and equipment replacement; coordinate electrical work with qualified personnel.
- Receive, inventory, stage, preconfigure, bench-test, and package equipment at the Charlotte-area depot; verify readiness against approved designs and deployment checklists.
- Troubleshoot device faults, IP connectivity, VLANs, routing, firewall communications, and remote access in coordination with OT Engineering, Managed Security Services, and security operations teams.
- Provide onsite support for SCADA, RTAC, industrial communications, and integration activities under the direction of the responsible systems engineers.
- Execute scheduled installations, cutovers, upgrades, and maintenance within approved change windows; perform pre- and post-change testing and confirm restoration of service.
- Follow site safety requirements, approved change procedures, secure access practices, and applicable NERC CIP and customer-specific cybersecurity requirements.
- Coordinate site access, work schedules, outage windows, contractors, vendors, and logistics with internal project teams and customer representatives.
- Maintain accurate asset records, serial numbers, configuration backups, as-built network diagrams, port maps, commissioning results, and detailed work orders or service tickets.
- Support depot inventory and spare equipment, shipments, returns, RMAs, emergency field response, infrastructure refreshes, and other OT deployment projects.
Required Skills and Competencies- Working knowledge of Ethernet networking, TCP/IP, IP addressing, VLANs, basic routing and switching, firewall connectivity, and copper/fiber network media.
- Demonstrated hands-on ability to install, configure, test, diagnose, and replace network, server, and industrial communications equipment.
- Ability to use console connections, network diagnostic tools, configuration records, site drawings, and commissioning checklists to isolate technical issues.
- Understanding of OT/SCADA environments and the importance of system availability, operational safety, controlled changes, and network security.
- Strong documentation and communication skills, including clear field service notes, test results, issue escalation, and customer-facing status updates.
- Self-directed approach to field troubleshooting and prioritization, with the ability to coordinate effectively with remote engineering and support teams.
- Willingness and ability to travel at least 50% of the time to U.S. facilities, including frequent overnight stays, occasional short-notice trips, and work during scheduled outage windows.
- Must live within practical commuting distance of Charlotte, NC, and be available to work regularly at the Charlotte-area office/depot when not traveling.
Qualifications- Associate or bachelor's degree in engineering, information technology, networking, industrial automation, or a related field; equivalent relevant experience will be considered.
- At least three years of hands-on experience in field engineering, industrial networking, technical equipment deployments, or comparable infrastructure support.
- Experience with utility-scale renewables or industrial sites, Cisco/Hirschmann switches, Fortinet/Palo Alto firewalls, Windows/Linux systems, or SCADA/RTAC technology is preferred.
- CCNA, CompTIA Network+, industrial networking, or relevant vendor certifications are preferred but not required.
- Valid driver's license and ability to perform essential site duties with or without reasonable accommodation, including using required PPE and working around industrial equipment.
This position is a hybrid role based in Charlotte, NC.
The target hiring range for this position is $95,000-105,000. Actual compensation may vary based on experience, education, and other relevant factors. This range is provided for informational purposes only and does not constitute a guarantee of any specific salary.
