OSPM QA/Testing Manager

OSPM QA/Testing Manager

FT / PT Status - Full-Time
Benefits Eligibility - This position is eligible for a full benefits package.
Salary - $32.20 - $52.45 Hourly Wage
Remote Work / In-Office - HybridRecruiter -
Application Deadline - 11/22/2026*

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Key Responsibilities
The Division of Integrated Healthcare of the Department of Health and Human Services is hiring a Quality Manager for the Office of Systems and Project Management (OSPM). The Quality Manager oversees up to 18 PRISM Testing Specialist/ Senior Business Analysts and 2 Health Program Managers/Assistant Managers while providing training and direction and system quality oversight for the team and vendor testing/QA activities. The Quality Manager is responsible to work hand in hand with the vendor who supported the DDI (design, development and implementation) of the Provider Reimbursement Information System for Medicaid (PRISM) system and is now supporting the operational activities of PRISM. The position also partners with the Division of Technology Services (DTS) to align health IT plans, interoperability, and system architecture.

Overseeing and managing the QA/Test team includes being aware of all their responsibilities, and supporting system updates, projects, tasks, and assignments. Responsibilities are many, a few examples include:

Responsibilities of this position:

• Monitoring timely and accurate responses of the SharePoint Operations Tracker (SPOT) tasks
• Tracking PRISM Tickets from request to implementation, including the development of use cases, business cases, and workflow analyses
• Planning and preparing the testing for each release of system updates and new functionality to the PRISM system while anticipating the impact new or modified software will have on existing standards
• Coordinate & communicate with the vendor and DTS on system updates, proposals, and standards of health IT architecture to ensure they are understood and next steps are outlined
• Timely follow up on system interface errors to bring to resolution
• Coordinate participation with Stakeholders to support PRISM issue resolutions and ongoing operations.
• Assess the level of urgency on items and know when to escalate and when to apply additional pressure to our partners for resolution
• Create and maintain standard operating procedures and strategies for Quality/Testing activities in all areas to maintain visibility, consistency, security posture, and quality
• Compile, analyze, and present information, data findings, and expert advice to leadership for their information, input, or approval
• Mentor, monitor, and track job responsibilities and accuracy for all employees under the Testing team
• Professionally represent DHHS & PRISM in meetings and other communication with the agency, outside divisions, and external vendors or representatives to improve interoperability and compliance with federal and state security policy and standards

The Quality/Test Manager of OSPM needs to be aware of the activities in all these areas and understand their connection and overlap with each other to appropriately communicate across the offices and make informed decisions.
This position also involves setting goals for individual performance plans and deadlines that comply with the division's plans and vision, organizing workflow and ensuring that employees understand their duties or delegated tasks, and monitoring employee productivity and providing constructive feedback and coaching.

EXAMPLE OF DUTIES

• Meet regularly with direct reports to support their work, ensure they are on track with projects and assignments, and provide training.
• Develop, monitor, and complete quarterly and yearly performance evaluations.
• Provide weekly status reports for the QA/Testing team and ensure direct reports complete their weekly reports.
• Consult with the office director or assistant office director as needed in decision making and to collect input.
• Understand the roles and responsibilities of our vendor, as well as our business partners and provide quality oversight.
• Organize and manage tasks while assessing deadlines, bandwidth, and needed resources. Following up with staff on their deadlines and bandwidth.
• Oversee testing and code releases including the creation of test plans, test cases and overseeing gate reviews.
• Identify and analyze process innovations to improve efficiencies while maintaining quality.
• Compile and evaluate lessons learned for quality improvements.
• Analyze, summarize, and review system data to report findings, interpret results, and create decision support tools that improve operations.
• Anticipate the impact that new or modified software will have on existing PRISM standards and operational systems.
• Monitor and evaluate electronic operations, processes, and practices for quality and effectiveness, making recommendations for continuous improvement.
• Utilize MS Word, Excel, and Google Workspace in document and report creation.
• Use SharePoint for project information and processes.
• Plan for periods of needed overtime work.
• Assist the office director or assistant office director as needed for coverage and capturing decisions and reasons for decision when they are not present in the discussion.
• Monitor proper use of leave time.
• Assist in determining the quality impacts to the PRISM system for Policy & Operation changes, Issue Sheets, SPOT requests, and proposals received from the vendor

Supplemental Information

• An offer of employment will be contingent on the applicant successfully passing a DHHS background check.
• This position may currently be a hybrid of both two (2) in-office and three (3) remote work days. Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion, at any time, and for any reason.
• Effective July 1, 2021, State of Utah Employees must either reside in Utah or be in the process of relocating to Utah within 30 days of their start date.
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

Qualifications
Minimum or "day-one" qualifications:

• 5 or more years of project management experience, preferably on very large and complex healthcare or Medicaid IT systems.
• Experience defining QA/test processes and managing system release testing.
• Preference given for Project Management Professional certification
• Complex Problem-Solving Skills: Skill and ability to decide or solve complex problems by using logic, identifying key facts, exploring alternative solutions, and evaluating options to implement quality solutions.
• Technical Knowledge: Understanding of applications, programming, system architecture, and technical software environments.
• Software Proficiency: Skill and ability to use Google Workspace, Microsoft Word, Excel, and SharePoint.
  Leadership & Team Management: Proven ability to lead, motivate, direct, and delegate to diverse teams of employees, leaders, and customers while maintaining diversity awareness.
• Performance Tracking: Proven ability to measure task performance and monitor productivity using appropriate tools, systems, and techniques.
• Written Communication & Reading Comprehension: Excellent written communication skills, advanced reading comprehension, and knowledge of English grammar and composition to understand and draft complex technical documents.
• Verbal Communication & Active Listening: Excellent verbal, interpersonal, and customer service skills, including giving full attention to others, speaking clearly to convey information, and listening to understand diverse stakeholder perspectives.
• Stakeholder Facilitation: Ability to facilitate meetings and foster productive discussions with a variety of internal and external stakeholders.
• Time & Workload Management: Ability to plan, organize, prioritize schedules, delegate duties, and manage workload to accomplish tasks and meet deadlines.
• Inductive & Deductive Reasoning: Cognitive ability to apply general rules to specific problems, as well as combine disparate pieces of information to form general conclusions or identify underlying patterns.
• Problem Recognition: Ability to tell when something is wrong or likely to go wrong in system operations, vendor performance, or project timelines.
• Risk Management
• Change & Operational Agility: Ability to manage change, stay flexible, maintain a professional outlook, and follow agency objectives, structure, and mission.

Preferred or trainable/on-the-job qualifications:

• Preference may be given for experience with Utah Medicaid and working knowledge of Medicaid IT systems.

About the Role

Location -
288 North 1460 West
Salt Lake City, Utah, 84116
United States
Background Check Required - You must successfully pass a criminal history check.
Drug Test Required - No
Schedule Code - AX - Employees in supervisory positions