JOB SUMMARYThe Orthopaedic Navigator serves as a patient advocate, liaison, and advisor/educator to guide patients throughout the continuum of care for their surgical experience beginning in the pre-operative phase up to a full year post-operative to mitigate risks and promote positive outcomes. This position uses a consultative approach, building relationships with patients, families and the internal clinical team to improve patient outcomes, satisfaction and transitions through the continuum of care.
Qualifications: Minimum Requirements- Education Baccalaureate degree in related Healthcare profession.
- Current clinical licensure required.
Experience- 5-10 years providing direct orthopaedic care in related health care profession such as physical therapy
Licensure, Certification, Registration- Current Connecticut licensed RN, PT, or OT
- BLS certification from the American Heart Association
Language Skills- Excellent consultative, interpersonal and customer service skills.
Preferred RequirementsEducation- Master's degree preferred
- Current clinical licensure required.
Experience- Greater than five years of experience in Orthopaedic care profession.
Licensure, Certification, Registration- Orthopaedic certification preferred for RNs
- Orthopaedic experience 5-10 years for PTs
Knowledge, Skills and Ability Requirements- Highly effective communication skills: verbal, written, and public speaking.
- Excellent interpersonal skills, including the ability to build and maintain effective relationships with patients, family members, physicians, administration and staff.
- Requires critical thinking skills and decisive judgment within scope of practice. Must be able to work in a fast-paced environment and take appropriate action.
- Deep understanding of orthopaedic perioperative continuum of care, including best practices related to rehabilitation.
- Knowledge of clinical providers.
- Strong ability to identify problems, and develop and implement solutions to address risks and optimize care plan.
- Demonstrated ability to work effectively cross-functionally with other teams and departments.
- Computer literate and database managing experience
- Ability to manage and organize multiple priorities.
- Able to work independently.
- Demonstrates professionalism, proactivity, and responsiveness to needs of patients, staff and physicians.
