Job Title: Origination to Servicing Manager
Company: Village Capital & Investment LLC
Location: Henderson, NV
Department: Mortgage Operations
Employment Type: Full-Time | Management
Key Responsibilities:- Oversee post-closing review of mortgage loan files, including closing packages, Closing Disclosures, HUD-1s, escrow documentation, title documents, and recorded instruments.
- Identify and investigate title, escrow, settlement, recording, lien position, and documentation discrepancies.
- Manage curative actions involving missing or inaccurate documentation, recording deficiencies, title corrections, lien corrections, and other post-closing exceptions.
- Coordinate with closing agents, title companies, settlement providers, attorneys, county recording offices, and other third parties to resolve complex issues.
- Monitor post-closing exceptions, corrective actions, and aging to ensure issues are resolved accurately and within established timeframes.
- Escalate complex or high-risk matters and ensure appropriate resolution, documentation, and follow-through.
Origination-to-Servicing Operations:- Oversee operational processes supporting the movement of loans from origination and closing through post-closing and servicing transfer.
- Establish controls to ensure loan files are complete, accurate, and properly prepared for servicing and investor delivery.
- Partner with Origination, Closing, Post-Closing, Quality Control, Servicing, Compliance, and other internal teams to address operational issues.
- Identify process gaps that may result in loan defects, delays, compliance concerns, or servicing issues.
- Monitor workflow and handoffs between departments to improve consistency, accountability, and cycle times.
- Support the development of standardized procedures and workflows that improve the overall borrower and operational experience.
Management & Leadership:- Provide day-to-day leadership, direction, and prioritization for assigned mortgage operations functions.
- Monitor team performance, productivity, quality, service levels, workload, and departmental deadlines.
- Serve as the primary management escalation point for complex operational and post-closing matters.
- Coach and develop team members while providing subject-matter guidance and support on complex files.
- Establish performance expectations, operating standards, and accountability measures in partnership with leadership.
- Lead cross-functional initiatives designed to improve efficiency, reduce defects, and strengthen operational performance.
Quality, Compliance & Investor Requirements:- Support quality control reviews, internal audits, investor audits, and post-closing remediation activities.
- Ensure loan files and operational processes comply with company policies, applicable regulations, and investor requirements.
- Analyze defects and recurring exceptions to identify root causes and implement sustainable corrective actions.
- Maintain appropriate tracking, documentation, and reporting for exceptions, remediation activities, and audit findings.
- Stay current on applicable mortgage requirements and investor guidelines, including Fannie Mae, Freddie Mac, FHA, and VA requirements.
- Partner with Compliance, Quality Control, Servicing, and senior leadership to address risk and strengthen operational controls.
Qualifications:- 5+ years of experience in mortgage operations, escrow, title, settlement, mortgage post-closing, collateral review, or a closely related field.
- Previous experience as an Escrow Officer, Title Officer, Settlement Agent, Post-Closing Specialist, Mortgage Operations Specialist, or similar mortgage professional.
- Strong knowledge of mortgage closing and settlement processes, title insurance, escrow procedures, recording requirements, and mortgage documentation.
- Demonstrated experience reviewing Closing Disclosures, HUD-1s, settlement statements, title documents, deeds, deeds of trust/mortgages, assignments, and recorded instruments.
- Proven ability to analyze complex issues, determine appropriate corrective actions, and manage multiple files and deadlines.
- Strong communication, organizational, analytical, problem-solving, and leadership skills with exceptional attention to detail.
Preferred Qualifications:- Previous management, supervisory, or team-lead experience in mortgage operations, post-closing, title, escrow, or settlement.
- Experience with mortgage quality control, collateral review, investor audits, or post-closing remediation.
- Experience with title curative, recording resolution, lien correction, or other post-closing corrective activities.
- Familiarity with Fannie Mae, Freddie Mac, FHA, and VA requirements.
- Experience working with mortgage investors, warehouse lenders, or secondary-market requirements.
- Experience developing, implementing, or improving operational procedures, controls, and workflows.
What We Offer:- Competitive compensation
- Management-level opportunity within a growing mortgage company
- Collaborative Mortgage Operations environment
- Opportunity to take ownership of a critical operational function
- Career growth and professional development opportunities
- Opportunity to build and improve mortgage operations processes and controls
Benefits:- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
In Summary:If you are looking for an opportunity to contribute to a growing organization that values your skills and expertise, we want to hear from you. At Village Capital & Investment LLC, we believe in fostering a supportive and inclusive work environment that encourages professional growth. Apply today to take the next step in your career with us!
