Bachelor's degree in Business Administration, Organizational Leadership, or related field.
6 years of experience in organizational improvement or business process redesign.
Familiarity with Microsoft Power Platform and data analytics tools.
Strong analytical and problem-solving skills.
Ability to facilitate discussions and build consensus across diverse groups.
Responsibilities
Analyze and redesign existing business processes for efficiency.
Lead cross-functional improvement initiatives across departments.
Enhance service quality and operational efficiency in collaboration with university departments.
Identify opportunities for leveraging technology and analytics to streamline processes.
Develop implementation plans and support organizational change efforts.
Stay updated on improvement practices and emerging technologies.
Benefits
Professional development opportunities.
Collaborative work environment with diverse stakeholders.
Engagement in meaningful projects that impact student success.
Access to institutional resources and technology for process improvement.
Full Job Description
Job Summary
The University of North Georgia is accepting applications for an Organizational Transformation Consultant. The Organizational Transformation Consultant supports the continued evolution of the University of North Georgia by partnering with functional offices to identify opportunities that improve service excellence, organizational processes, and institutional performance. Serving as an internal consultant, the position helps departments evaluate and redesign business processes, coordinate cross-functional improvement initiatives, and identify opportunities where data, analytics, technology, automation, and artificial intelligence can improve service delivery, organizational efficiency, and student success.
Responsibilities
Business Process Analysis & Redesign - Analyzes existing business processes, identifies inefficiencies and improvement opportunities, and works with functional offices to design and implement more effective workflows and services.
Cross-Functional Improvement Initiatives - Leads and coordinates organizational improvement projects involving multiple departments, facilitating collaboration, defining project objectives, and coordinating the resources necessary to achieve successful outcomes.
Service Excellence & Operational Improvement - Partners with university departments to identify and implement improvements that enhance service quality, operational efficiency, and the experiences of students, faculty, and staff.
Technology, Analytics & Automation Opportunities - Identifies opportunities to leverage existing institutional data, analytics, technology, automation, and artificial intelligence capabilities to streamline processes, reduce manual work, and improve service delivery.
Implementation & Change Management - Develops implementation plans, coordinates stakeholder engagement, supports organizational change, and evaluates the effectiveness of implemented improvements to promote sustainable results.
Professional Development & Other Duties - Maintains current knowledge of organizational improvement practices, emerging technologies, and service excellence strategies while performing other duties as assigned.
Knowledge, Skills, & Abilities
Familiarity with Microsoft Power Platform, Power BI, Power Automate, Microsoft Copilot Studio, or similar technologies.
Familiarity with data analytics, business intelligence, automation technologies, and artificial intelligence concepts, including how these capabilities can improve organizational processes and service delivery.
Working knowledge of business process improvement methodologies, including Lean, Six Sigma, process mapping, or continuous improvement practices.
Strong analytical, problem-solving, facilitation, communication, and relationship-building skills.
Demonstrated ability to facilitate discussions with diverse stakeholder groups and build consensus across organizational boundaries.
Ability to manage multiple projects, coordinate cross-functional activities, and translate operational challenges into practical solutions.
Required Qualifications
Bachelor's degree from an accredited institution in Business Administration, Organizational Leadership, Industrial/Organizational Psychology, Public Administration, Higher Education Administration, Information Systems, or a related field.
Six (6) years experience facilitating organizational improvement, business process redesign, organizational effectiveness, or operational excellence initiatives. Experience coordinating projects involving multiple stakeholders, functional areas, or organizational units.
Preferred Qualifications
Lean Six Sigma Green Belt or higher, project management certification, or comparable process improvement credential.
Experience serving as an internal consultant or business analyst supporting organizational transformation initiatives.
Experience leading organizational change or change management efforts.
Experience with business processes and systems within higher education, government, or other complex organizational environments.
Experience using data and analytics to support organizational decision-making and continuous improvement
Required Documents to Attach
Resume
Cover Letter
Unofficial Transcripts
Contact Information for Three Professional References
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.
Please note: the University of North Georgia career board updates daily, positions are subject to be removed without prior notice or before the posting expires.
