HPU Health- Oral Health Network (OHN) the clinical arm of High Point University's Workman School of Dental Medicine (WSDM), operates a dynamic network of general dentistry practices, surgical specialty hubs, and integrated clinical education sites that deliver comprehensive patient care while supporting experiential learning for dental students. The Organizational Development Manager is a full-time, 12-month, non-tenure track administrative staff appointment. The role is a senior-level specialist focused on positive organizational transformation and supporting the organization's productivity and growth. This role maximizes the organization's effectiveness by creating and facilitating initiatives, programs, and interventions that enhance systems, procedures, and processes while supporting employee engagement and team relationships.
QUALIFICATIONS:Education- Bachelor's degree in business administration, or at least 7 years of industry-related experience, including at least 5 years in operational support or management.
Experience and Training- 5 years of experience in clinical operations management, preferably within academic health centers, multi-site dental/medical groups, or hospital systems.
- Demonstrated success supporting acquisitions, de novo development, integration, and network growth.
- Knowledge of healthcare regulations, human resources, accreditation processes, and clinical operations.
- Proven ability to collaborate across academic, clinical, and administrative leadership.
- Dental or dental education experience highly desirable.
- EPIC or similar EHR/EDR system experience preferred.
Knowledge, Skills, Ability:- Robust strategic thinking, growth strategy, planning, and execution skills.
- Expertise in managing practice integration, onboarding, and alignment of new clinical sites.
- Excellent leadership, interpersonal, and organizational skills.
- Superior verbal and written communication skills.
- Exceptional problem-solving and decision-making capabilities.
- Strong analytical skills with the ability to interpret complex data.
- Poised and professional representation of HPU Health (WSDM).
- Receptive to feedback and committed to continuous improvement.
- Deep understanding of HPU Health (WSDM) core values and mission.
ESSENTIAL FUNCTIONS: The Organizational Development Manager will perform all duties directed by the Senior Director of Clinical Operations, with input from the leadership team (HPU Health Managers and Executive Leadership Team). Key responsibilities include, but are not limited to:
- Collaborate with executive leadership in supporting site-specific leadership on intervention initiatives related to performance improvement and performance management specific to the overarching needs of the business.
- Provide cross-functional support as needed to keep business units running efficiently.
- Compile reports, statistics, and presentations related to business operations and apply relevant data sets to the enhancement of systems and procedures within the organization.
- Support the organization's annual operating plan by identifying and implementing strategies for increasing the business acumen of practice-level leaders.
- Provide monthly analysis of site-specific financial performance with recommendations for growth and improvement.
- Contribute to positive change management through the facilitation of leadership development initiatives and consistent encouragement of innovative approaches to business development.
- Participate in employment decisions and workforce planning by providing insights into staffing needs, employee relations, and provider contracting.
- Maintain and apply knowledge of current employment rules and regulations.
- Demonstrate strong analytical abilities by making decisions based on organizational dynamics and structures.
- Follow the Social Operating System Calendar to foster alignment between administration and clinicians on key operating plans and objectives.
- Assist leadership in mentoring, coaching, and developing Operations Managers and Practice Managers to strengthen leadership skills, operational effectiveness, and overall practice performance.
- Train managers to understand, monitor and improve key business performance measure.
- Partner with leadership to identify underperforming locations or operational areas and develop performance improvement strategies.
- Develop and facilitate manager training programs, leadership development sessions, operational workshops, and performance-management education.
- Support the onboarding and training of newly hired or promoted Operations Managers and Practice Managers.
- Conduct routine practice performance assessments to evaluate operational processes, staffing, patient experience, financial performance, compliance, and adherence to organizational standards.
- Assist with special projects, new practice integrations, organizational initiatives, and other operational responsibilities as assigned by leadership.
- Perform other related duties as assigned.
Accountability- Reports to: Senior Director of Clinical Operations, HPU Health (WSDM)
- Evaluation: Performance is assessed through ongoing performance reviews and an annual evaluation conducted by the Dean, incorporating feedback from the Executive Leadership Team (ELT), faculty, staff, and other key stakeholders as appropriate.
For more information regarding this position, please contact Dr. Muhammad Ali Shazib, Dean, Workman School of Dental Medicine, at mshazib@highpoint.edu.
