Bachelor's degree in Business, Organizational Development, or related field (Master's preferred)
7+ years of experience in change management or organizational development roles
Exceptional communication skills for articulating change strategies and adapting messaging
Skilled in influencing and building trust with stakeholders at all levels
Demonstrates emotional intelligence, empathy, and professionalism in sensitive situations
Adaptable and resilient in navigating ambiguity and pressure
Knowledge of change management methodologies (e.g., Prosci, ADKAR) and tools
Strong project management skills with the ability to manage multiple priorities
Responsibilities
Design and deliver impactful change strategies to enhance customer experience
Partner with leadership and cross-functional teams to align change initiatives with business objectives
Assess organizational readiness and identify potential risks or barriers early
Coach leaders and managers to champion change behaviors that improve customer relationships
Lead workshops and communications that inspire stakeholders and address concerns
Track and measure change initiatives to ensure adoption translates into improved customer outcomes
Adjust strategies to maximize impact and satisfaction
Benefits
Medical, dental, and vision care coverage starting on date of hire
401(k) savings plan with company matching
Tuition reimbursement, perks, and discounts
Parental and caregiver leave programs
Paid time off, flexible spending, and disability insurance
LEED-certified HQ location with a full-service cafeteria and workout facility
Full Job Description
What you will do
As an Organizational Change Manager, you'll be at the forefront of transformation-driving initiatives that redefine how our Customer Success organization operates and thrives. The Clarios Connected Services team is introducing groundbreaking technology to the market and launching an innovative product within the Clarios portfolio. In this role, you won't just manage change; you'll inspire it. You'll lead efforts to ensure seamless adoption of new technologies, behaviors, and processes, empowering customers to embrace innovation with confidence. Success requires a strategic thinker who combines exceptional interpersonal and communication skills with the ability to influence, build trust, and unite stakeholders around a shared vision. If you're passionate about guiding organizations through complex transitions and creating lasting impact, this is your opportunity to make change happen.
How you will do it
Design and deliver impactful change strategies that not only drive internal adoption but also enhance customer experience - ensuring every transition feels seamless and value-driven.
Partner closely with leadership and cross-functional teams to align change initiatives with business objectives and customer success goals, creating a unified vision for transformation.
Assess readiness across the organization and customer touchpoints, identifying potential risks or barriers early and turning challenges into opportunities for stronger engagement.
Coach and empower leaders and managers to champion change behaviors that positively impact customer relationships and deliver measurable results.
Lead engaging workshops and dynamic communications that inspire stakeholders, address concerns proactively, and keep both internal teams and customers informed and confident.
Track, measure, and optimize change initiatives to ensure adoption translates into improved customer outcomes-adjusting strategies to maximize impact and satisfaction.
What we look for
Required
Bachelor's degree in Business, Organizational Development, or related field (Master's preferred).
7+ years of experience in change management or organizational development roles.
Possess exceptional communication skills with the ability to clearly articulate change strategies, listen actively, and adapt messaging for diverse audiences.
Influence and Relationship Building: Skilled at gaining buy-in and trust from stakeholders at all levels of the organization.
Emotional Intelligence: Demonstrates empathy, self-awareness, and the ability to manage sensitive situations with professionalism.
Adaptability and Resilience: Comfortable navigating ambiguity and maintaining composure under pressure.
Knowledge of change management methodologies (e.g., Prosci, ADKAR) and tools
Strong project management skills and ability to manage multiple priorities.
Preferred
Certification in change management (e.g., Prosci) is a plus.
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What you get:
Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
Tuition reimbursement, perks, and discounts
Parental and caregiver leave programs
All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, and Employee Assistance Program
Global market strength and worldwide market share leadership
HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility
