Linde Canada Inc.
Order Management & Sales Support (full time) Edmonton, AB, Canada | req33997
This role is responsible for maximizing the efficiency, profitability, and fluidity of internal operations across various order intake channels & sales support functions. Acting as a catalyst for change, this role supports the implementation of concrete and sustainable solutions in the branches, working in close collaboration with Operations Directors, Territory Managers and sales support coordinator. Their contribution is essential in building an agile, structured organization focused on continuous improvement.
What you will enjoy doing* - You'll act as the regional lead for a major strategic transformation project, helping drive process improvements and operational excellence across Québec and Atlantic Canada
- A big part of the role is analyzing order trends, performance metrics, and customer feedback to identify opportunities to improve efficiency and service
- You'll oversee the Order Management Center for the region and help ensure our order management processes run smoothly and consistently
- You'll work closely with sales, customer service, and logistics teams to streamline workflows and improve the overall customer experience
- You'll be the go-to person for digital transformation initiatives, helping the business adopt and optimize new tools and technologies
- You'll lead the implementation and continuous improvement of tools like OrderGPT, EmailGPT, eCommerce solutions, and other digital platforms
- You'll help standardize ordering and sales support processes across Canada while driving ongoing improvements in dispute resolution and customer support
- As changes are introduced, you'll guide teams through the transition by providing training, coaching, documentation, and change management support
What makes you great* - We're looking for someone with a bachelor's degree in Commerce or a related field, along with solid experience in customer service within a B2B environment
- Ideally, you'll bring at least 10 years of customer service experience, including a minimum of 3 years in a leadership or management role
- Experience leading projects and managing organizational change would be a strong asset, as this role is focused on transformation and continuous improvement
- Success in this role comes from being highly focused on customer experience and finding ways to improve customer satisfaction
- You'll need strong leadership skills and the ability to influence and drive change across teams, including people who may not report directly to you
- We're looking for someone who is comfortable working cross-functionally and collaborating with a variety of stakeholders
- Strong analytical skills are important, as you'll be reviewing data, identifying trends, and using insights to help shape strategy and decision-making
- Overall, this role is a great fit for someone who enjoys combining customer service, process improvement, technology, and leadership to drive meaningful business results
