Knowledge of current optometric technology and practices
Strong verbal and written communication skills
Critical thinking and problem-solving abilities
Effective organization and time management skills
Understanding of business management principles
Responsibilities
Create and communicate a compelling vision and operational plans
Manage KPIs and drive accountability for results
Establish LensCrafters as the leading optical provider locally
Focus on patient/customer satisfaction and service excellence
Address comprehensive visual lifestyle needs of patients
Develop strong Doctor/Patient relationships
Lead team training and performance management initiatives
Benefits
Health care benefits
Retirement savings plan
Paid time off and vacation
Employee discounts
Full Job Description
Requisition ID: 917801 Store #: D0A556 LensCrafters Drs Office Position:Full-Time Total Rewards: Benefits/Incentive Information
GENERAL FUNCTION
The Managing Optometrist is the leader & business owner within the marketplace & organization by delivering the brand promise through key steps in the patient /customer journey, superior patient experience & the organization's key performance metrics. Ensures all patients receive the highest quality Optometric care.
MAJOR DUTIES & RESPONSIBILITIES
Creates compelling vision for the future, develops clear goals & operating plans ensuring executional excellence & winning results in partnership with Regional and Store Manager(s).
Sets & communicates clear objectives & expectations, demonstrates commitment to exceed results through strong competency in KPI management & high accountability.
Ensures LensCrafters is known as the leading optical provider within the community.
Operates as stakeholder to all within the organization & local market.
Places the patient/customer as the center focus & delivers excellent service.
Strives to exceed expectations on all KPIs.
Leads/Manages the team in providing unsurpassed Patient Service Excellence.
Addresses all patient/customer visual life style needs.
Builds patients/customers for life & becomes their sole family practitioner.
Listens carefully to patients/customers' questions or concerns.
Provides a summary of patient/customer overall eye health.
Conducts service in accordance with protocol & accepted standard of care.
Establishes a positive Doctor/Patient relationship.
Utilizes & leverages all technology to deliver unsurpassed patient/customer experience.
Demonstrates effective communication with all office & store associates to ensure a seamless patient experience & transition.
Ensures office quality systems are maintained.
Maintains State Licensure & practices to the full scope of that license; maintains continuing education requirements.
Provides effective on-the-job training & guidance to team members making use of Company provided programs.
Delivers feedback in a timely manner to all associates. Confronts problem performers directly & without delay; practices performance management.
Creates a positive culture linked to corporate vision & values.
Engages & leads effective store huddles.
Conducts chart audits with Associate Optometrist.
Recruits, interviews & selects high caliber success oriented talent, creates talent pipeline for succession planning.
Forecasts staffing needs based on available information & assigns associates through the use of the labor scheduling model. Quickly adjusts staffing levels up or down to meet unexpected increases or decreases in office traffic & patient demand.
Adheres to company policies & procedures & acknowledges receipt of physical inventory.
Takes pride in the appearance of the office & ensures visual displays are in accordance with Company provided guidelines.
Maintains safe working environment for all.
BASIC QUALIFICATIONS
Doctor of Optometry
Demonstrated leadership/management skills
Knowledge of current Optometric technology & practices
Developed communication skills, both verbal & written
Strong problem solving & critical thinking skills
Organization & time management skills
Knowledge of sound business management practices
Pay Range: 145,352.63 - 203,100.24
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
About EssilorLuxottica
EssilorLuxottica Careers
Joining EssilorLuxottica means becoming part of a global community of esteemed professionals dedicated to propelling the eyewear industry forward through innovation and leadership. EssilorLuxottica, the leader in lens and eyewear manufacture, offers a plethora of job opportunities that promise not only professional growth but also a commitment to diversity and career development.
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EssilorLuxottica is on the lookout for talented individuals who are eager to drive change and excel in their careers. The company offers various positions that cater to a wide range of skills and experiences. Whether you're seeking an entry-level role or a more senior position, EssilorLuxottica provides a platform where your professional skills can flourish.
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