Job Description:This job is responsible for providing analytical support in a Global Operations function for one or more operations product areas. Key responsibilities include analyzing and resolving highly complex operations problems and initiatives requiring exceptional handling and coordination of multiple operational and/or product specialists to resolve. Job expectations include managing projects and the introduction of new initiatives, systems, products, services, and processes and coordinating necessary expertise across multiple operations functions and products.
LOB Job Description:
The Global Markets Operations (GMO) Strategic Solutions & Enablement (SSE) team is seeking an experienced, hands-on User Acceptance Testing (UAT) Lead to own and coordinate end-to-end testing for strategic change initiatives. This individual will serve as the primary UAT point of contact across Operations, Product Owners, technology teams, and other key stakeholders, quickly building strong relationships and developing a thorough understanding of complex business processes, technical workflows, and downstream impacts.
Responsibilities:- Confirms loan documentation for accurate trade settlements
- Partners with Sales Associates, Traders, Research Analysts, trading counterparties, internal and external attorneys, administrative agent banks, and various other internal operations groups
- Manages post-trade management and logistics, settlement pricing, and closing coordination
- Analyzes and resolves highly complex operational problems
- Supports ad-hoc projects for new processes or industry initiatives
- Processes loans end-to-end with accurate data input into various credit and operating systems
- Lead the end-to-end UAT lifecycle for multiple concurrent workstreams, including scope definition, planning, execution, defect management, business sign-off, and production readiness.
- Partner with Product Owners, business process owners, Operations subject-matter experts, and technology teams to understand requirements, user stories, acceptance criteria, system changes, and downstream impacts.
- Develop and maintain comprehensive UAT strategies, test plans, test scenarios, test scripts, traceability, execution schedules, and entry and exit criteria.
- Ensure test coverage addresses critical business processes, technical workflows, integrations, data impacts, controls, and applicable change standards.
- Coordinate and lead in-sprint acceptance testing, end-to-end UAT, regression testing, and other business validation activities as required.
- Mobilize and guide business testers, assign testing activities, facilitate test execution sessions, and ensure evidence and results are documented accurately and on time.
- Independently host testing calls, triage issues, distinguish defects from requirement or data gaps, and coordinate troubleshooting with business and technology partners.
- Document, prioritize, and track defects through resolution and retesting; escalate risks or blockers that could affect delivery timelines or production readiness.
- Produce clear UAT status reporting and metrics, including execution progress, pass and fail results, defect aging and severity, key risks, dependencies, and readiness recommendations.
- Facilitate stakeholder decisions on defect disposition, risk acceptance, and release readiness, and obtain formal business sign-off before implementation.
- Build strong relationships across business and technology teams, influence outcomes, and maintain effective testing governance within a regulated organization.
- Identify opportunities to improve testing standards, tools, documentation, and ways of working.
Managerial Responsibilities:This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
- Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
- Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
- Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.
- Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
- People Manager & Coach: Knows and develops team members through coaching and feedback.
- Financial Steward: Manages expenses and demonstrates an owner's mindset.
- Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
- Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
Required Qualifications:- 5+ years of experience leading User Acceptance Testing, business testing, quality assurance, business analysis, or complex change initiatives.
- Demonstrated ownership of end-to-end UAT across multiple systems, workstreams, and stakeholder groups.
- Strong experience developing UAT strategies, test plans, scenarios, scripts, traceability, execution schedules, status reporting, and completion criteria.
- Proven ability to interpret business requirements, user stories, process flows, technical workflows, and acceptance criteria and translate them into effective test coverage.
- Hands-on experience coordinating in-sprint testing, end-to-end UAT, regression testing, defect triage, retesting, and business sign-off.
- Strong working knowledge of Agile delivery practices and Jira or comparable requirements and defect-management tools.
- Ability to quickly learn complex systems, products, operational processes, data flows, integrations, and control requirements.
- Strong leadership and stakeholder-management skills, with the ability to establish credibility, create accountability, influence decisions, and drive timely action across business and technology teams.
- Excellent written and verbal communication skills, including the ability to present testing status, risks, defects, and readiness recommendations to senior stakeholders.
- Strong analytical and problem-solving skills with exceptional attention to detail and the ability to manage competing priorities under tight deadlines.
- Self-directed, highly organized, and comfortable operating in a fast-paced, regulated environment.
Desired Qualifications:
- Experience validating front-to-back workflows, system integrations, data quality, operational controls, and downstream impacts.
- A collaborative, intellectually curious mindset and a commitment to challenging the status quo and improving testing practices.
- Ability to work effectively across diverse viewpoints and build consensus on the best path forward.
- A strong sense of ownership and accountability for testing quality, delivery outcomes, and production readiness.
Skills:- Attention to Detail
- Critical Thinking
- Data Collection and Entry
- Recording/Organizing Information
- Research
- Fraud Management
- Interpret Relevant Laws, Rules, and Regulations
- Problem Solving
- Quality Assurance
- Risk Management
- Adaptability
- Customer and Client Focus
- Prioritization
- Result Orientation
- Written Communications
Shift:1st shift (United States of America)
Hours Per Week: 40
Pay Transparency detailsUS - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)
Pay and benefits information
Pay range
$60,000.00 - $115,000.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
