This role is part of Parametric's hybrid working model, which includes working in the office 3 days a week and choosing to work remotely or in the office the remaining days of the week.

ABOUT THE TEAM
The Operations Control team enables Parametric Operations to grow through disciplined scale and confident decisions, without increasing operational exposure. The team partners closely with Operations leadership to identify risk early, improve decision quality, strengthen operational resiliency, and support sustainable growth through effective controls, processes, and governance.

ABOUT THE ROLE
The Operations Vice President (Operational Intelligence) serves as the senior operational risk analytics lead embedded within Parametric Investment Operations. They will partner with investment operations leadership to measure, monitor, and improve the performance of daily processes by using data, trends, and metrics to escalate risk early and ensure controls are effective, quantifiable, scalable, and aligned with business objectives.

• Drives KRI design and data-driven, continuous control monitoring to improve scalability
• Proactively identifies emerging and interconnected risks through operational and adverse scenario analysis
• Acts as a hands-on risk and escalation partner within live operational workflows
• Leads assessment of control effectiveness, incidents, and material business changes
• Plays a key role in business activity change initiatives (automation, platform changes, new business activities)

The ideal candidate combines strong operational risk discipline with investment operations expertise, data-driven analytical thinking, and the ability to influence senior stakeholders in a fast-paced, highly regulated environment.

PRIMARY RESPONSIBILITIES

Key Risk Indicator (KRI) Design, Monitoring, and Reporting

• Design and maintain KRIs aligned to material risks, controls, and business processes
• Establish KRI definitions, data sources, thresholds, and escalation criteria with operational leaders
• Analyze KRI trends and exceptions to identify emerging risks, support management decisions, and drive action

Automated and Continuous Control Monitoring

• Develop automated control monitoring using system data, risk thresholds, exception aging, and anomaly detection
• Partner with Technology and Operations to convert manual controls into scalable monitoring and testing
• Establish control exception alerting and escalation workflows for timely investigation and remediation

Risk Interaction, Factor, and Mapping Analysis

• Analyze risk, control, process, system, and dependency relationships to identify concentration and interconnected risk
• Develop risk maps and factor analysis linking events, control failures, and vulnerabilities to underlying drivers
• Use analysis to prioritize risk mitigation strategies, inform control design, and improve risk visibility

Risk Detection and Adverse Scenario Analysis

• Analyze operational data, incidents, near misses, control exceptions, and emerging trends to detect increasing risk
• Develop adverse scenarios and stress analyses for critical workflows to assess potential client, financial, regulatory, and operational impacts
• Translate findings into mitigation, resiliency, and escalation recommendations

Risk Escalation Management

• Serve as the dedicated point of risk escalation and judgment for Parametric Investment Operations
• Integrate risk management practices into daily operations and strategic initiatives
• Provide independent risk challenge on operational decisions and transformation initiatives

Risk and Control Effectiveness

• Evaluate control effectiveness and identify gaps, vulnerabilities, concentration risks, and failure points
• Partner with operational leaders to identify emerging risks and drive sustainable remediation
• Maintain operational risk and control inventories, maps, and documentation

Incident Management and Root Cause Analysis

• Oversee Investment Operations incident reporting, escalation, investigation, and resolution
• Lead root cause analysis for significant Investment Operations incidents, control failures, client impacts, and near-misses
• Monitor corrective action plans to ensure timely and sustainable remediation
• Identify recurring or systemic operational risks

Business Activity Change and Resiliency

• Support resiliency planning for critical workflows and client servicing
• Assess operational impacts of technology, automation, and process changes
• Identify and mitigate control gaps for new business activities and material changes with business leads prior to implementation

JOB QUALIFICATIONS

• Bachelor’s degree in Finance, Accounting, Business, Economics, Operations, Risk Management, Data Engineering, Data Analytics, Information Systems and Analytics, or related field
• 7+ years of experience in investment operations, operational risk, control assurance, business controls, process governance, change management, business intelligence, data engineering and analytics, or financial services operations
• Strong understanding of investment operations, operational controls, data and system dependencies, and regulated financial services environment
• Experience leading, incident management, root cause analysis, and sustainable remediation
• Experience designing KRIs using operational data and risk signals to identify emerging risks and support escalation
• Experience partnering across Operations, Technology, Risk, Compliance, and Internal Audit on control, and remediation matters
• Experience supporting, examinations, audit or compliance reviews, or enforcement action response
• Experience assessing operational risk and readiness for new business activities, technology, automation, and platform change
• Ability to synthesize complex operational, risk, and data information into clear recommendations, and executive-ready communication
• Strong analytical, problem-solving, stakeholder-influence and communication skills

Preferred Qualifications

• Experience supporting investment, market data, client servicing, or other large-scale operational functions
• Experience implementing automated or continuous control monitoring and converting manual controls into scalable testing
• Familiarity with data analytics, querying, visualization, Six Sigma, Jidoka, or monitoring tools for risk and control analysis using tools such as: MS Office, SQL, Alteryx, Tableau, Power BI, Python, or other tools
• Experience with operational resiliency, risk and control frameworks, inventories, dependency mapping, or scenario analysis
• Experience supporting new business activities, technology or automation transformations, audits, regulatory reviews, or formal remediation plans
• Knowledge of investment management operational workflows, including trade support, reconciliation, pricing, reference data, corporate actions, client reporting, and operational platforms
• Systems-thinking mindset with the ability to connect risks, controls, process data, systems, dependencies, and outcomes
• Data-driven with the ability to translate operational signals and analysis into practical decisions and actions
• Strong risk judgment, including the ability to distinguish material risks, prioritize escalation, and make decisions in time-sensitive
• Executive presence and ability to influence, advise, and translate across operational, risk, data, technology, and leadership audiences
• Ability to provide credible independent challenges while maintaining constructive partnerships
• Systems-thinking mindset with the ability to connect risks, controls, process data, systems, dependencies, and outcomes
• Data-driven with the ability to translate operational signals and analysis into practical decisions and actions
• Ability to balance risk discipline with operational practicality and business objectives
• Strong change leadership across technology, automation, processes, and new business initiatives
• High integrity, accountability, and effectiveness in a complex, fast-paced, environment

Parametric believes each member of our organization makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties and qualifications. It is our expectation that every member of our team will offer his/her/their services wherever and whenever necessary to ensure the success of our client services.