Job Summary:The primary responsibility of the Operations Trainer is to train employees in all IES Communications software systems and processes.
Job Duties and Responsibilities: - Conduct training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks
- Evaluates training by assessing effectiveness of training to specific job applications
- Maintains quality service by establishing and enforcing program specific standards
- Implement training processes and best practices that add value and improve business performance
- Ensure all personnel have required access and understand what their role requires within the systems that IES functions in
- Provide instruction and eLearning guides for new features as they are launched
- Development of comprehensive training materials for both classroom and eLearning experiences
- Confirm staff understands how to correctly use systems and provide precise reporting to management
- As needed, provide one on one training sessions to employees with questions and/or issues working in the various systems
- Provide refresher trainings as necessary
- Work with Training, Process and IT Management to identify any issues and correct any training materials
- Ensure precise processes are being communicated in a timely manner
- Gather feedback from teams to improve trainings and processes
- Other responsibilities as assigned.
Min
USD $75,000.00/Yr.
Max
USD $90,000.00/Yr.
Qualifications
Physical and Mental Requirements:- Operate as a team member of management
- Strong verbal and written communication skills
- Strong organizational skills and attention to detail
- Lead by positive example on policy, quality, safety, ethics, and customer- satisfaction attitude.
- Must be able to work a non-standard work schedule as required to provide job, team or individual specific training.
- Must promote the Company culture and mission to all employees, vendors, clients and business partners.
- Must have proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
- Must be self-motivated, positive in approach, professional and lead others to create, develop, implement and review project process improvement(s).
- Must be an expert in the Company's management systems.
- Must able to travel within the United States as needed.
Education, Certification, License, and Skill Requirements:- Must possess at least a High School diploma or GED equivalency.
- Must have a minimum of three (3) years' experience at IES working in a PMA or higher- level role.
- Must have demonstrated knowledge of job costing, job planning, quality management, safety training and contract administration.
- Must be proficient with IESOS, Spectrum, SharePoint, Microsoft Office (Word, Excel, PowerPoint and MS Project).
- Working knowledge of instructional design and adult learning theory practice preferred
- Previous professional training preferred
- Maintain technical knowledge by attending educational workshops; reviewing publications
- Working knowledge of construction process (bid process, project management, delegation, financial etc.)
- Must meet Company minimum driving standards.
Minimum Years of Experience
6+
License Required
No
Minimum Education
High School
Workplace Type
Remote
