Operations Supervisor
Location: Candidates may be based out of the Ketchikan or Sitka sites
Salary: $80,000 - $86,000 annually
Annual Cash Bonus Opportunity: Up to 10%
Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Employee Stock Purchase Program
- Paid Time Off and Paid Holidays
- Life and Disability Insurance
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Ongoing Leadership Development and Training
- Internal Promotion Opportunities Across North America
About the Role
As an Operations Supervisor, you'll play a key leadership role in overseeing daily hauling operations, managing frontline employees, driving safety performance, and ensuring exceptional customer service.
This is an excellent opportunity for candidates with leadership experience in transportation, logistics, trucking, manufacturing, distribution, or other operations-focused environments who are eager to grow their careers.
What You'll Do
- Lead and supervise drivers and operations personnel in daily collection activities.
- Monitor route performance, workforce productivity, and operational efficiency.
- Adjust staffing and resources to meet daily service and business demands.
- Champion a strong safety culture through coaching, training, inspections, and accountability.
- Conduct ride-alongs, customer site inspections, field observations, and operational audits to ensure safe work practices, equipment condition, and regulatory compliance.
- Investigate and resolve customer service concerns while maintaining high levels of customer satisfaction.
- Coach, mentor, and develop employees through performance management, training, and ongoing feedback.
- Assist in developing short- and long-term operational goals and strategic initiatives.
- Ensure compliance with environmental regulations, OSHA requirements, DOT standards, and local permitting requirements.
- Partner with maintenance, safety, customer service, and leadership teams to achieve operational objectives.
Required Qualifications
- Willingness and ability to relocate for future promotional opportunities based on performance.
- Experience in transportation, trucking, logistics, fleet operations, manufacturing, distribution, or related operational leadership environments.
- Strong leadership, coaching, and employee development skills.
- Excellent communication and interpersonal abilities.
- Ability to prioritize multiple responsibilities and perform effectively in a fast-paced environment.
- Proficiency with Microsoft Excel and business management systems.
- Ability to obtain a Class B CDL within 90 days of hire.
To be considered for any of our current openings you must complete an application at www.careers.wasteconnections.com. Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".
