Operations Supervisor - TAS

Transdev • $87K — $99K *
Seattle, WA 98115In-Person
Transportation
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • High School Diploma or GED required; Bachelor's Degree preferred.
  • 2+ years operations experience in leading teams.
  • Degree in Engineering or related field preferred.
  • Proficiency with touchscreen smartphones and computer applications.
  • Ability to interpret operating rules and policies effectively.

Responsibilities

  • Maintain safety standards within and outside vehicles.
  • Operate vehicles with a strict focus on safety.
  • Serve as a liaison for technology, ensuring smooth communication with stakeholders.
  • Respond to emergencies, investigating incidents, and addressing customer complaints.
  • Lead and manage a public-facing hourly workforce.
  • Conduct strategic planning to meet client needs and operational demands.
  • Support daily operations in dispatch and staff coordination.

Benefits

  • Minimum of two weeks of vacation.
  • Five sick days per year.
  • Six paid holidays annually.
  • 401(k) retirement plan.
  • Medical, dental, and vision insurance.
Full Job Description

Transdev is proud to offer:
  • Competitive compensation package of minimum $87,360 - maximum $99,840

Benefits include:
  • Vacation: minimum of two (2) weeks
  • Sick days: 5 days
  • Holidays: 6 days
  • Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

The above listed benefits are the Corporate office policy. Benefits vary by location.

Key Responsibilities:
  • Maintain Transdev's high standard of safety, inside and outside of the vehicle
  • Operate with safety as the primary goal
  • Be the deputy for technology by communicating courteously always with management, engineers, and the public
  • Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints
  • Public/Customer facing management and leadership of hourly workforce
  • Field work and on the road operations with workforce are required to dispatch, respond, and troubleshoot
  • Strategic planning and forecasting to meet client demands
  • Results driven and capable of translating TAS and client deliverables, KPI and metrics to daily performance
  • Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints
  • Assist team members with payroll, interpersonal issues, and career development
  • Communicate announcements to the team and lead debriefs with safety messages at the forefront
  • Support the Client's operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
  • Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution
  • Ensures compliance throughout the division to global process standards and works on continuous improvement initiatives
  • Respond to service problems and investigate and respond to unsafe location/situation reports make recommendations and/or change to resolve the unsafe situation
  • Develop and schedule program work plan in accordance with specifications in conjunction with the Client's staff; oversee daily operations and coordinates activities of program; determines priorities
  • Maintain high degree of confidentiality of all information
  • Application of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others during testing
  • All other duties as required

Required Education and Experience:
  • High School Diploma or GED
  • Bachelor's Degree from an accredited university preferred or 2 or more years Operations experience in leading teams
  • Degree in Engineering, Operations, or related field - preferred

Required Knowledge Skills and Abilities (KSAs):
  • Proficiency with using a touchscreen smartphone (Android preferred by not required).
  • Ability to use a computer to generate reports and schedules
  • Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
  • Good written and oral communication skills
  • Ability to organize and perform work efficiently; strong attention to details
  • An awareness and willingness to use Operational Excellence tools and techniques
  • Excellent written and verbal communication skills; ability to communicate effectively to a large group of drivers
  • Experience with performance metrics and process improvement
  • Ability to work for different managers
  • Proven track record of meeting or exceeding of department performance goals
  • Demonstrated problem solving skills and analytical skills
  • Must be able to work either early mornings, evenings, and/or weekends, flexible shift if needed
  • Must be eager, self-starter, and demonstrate good judgment, in fast-paced, high stress environments
  • Punctual, reliable, and team player
  • Travel up to 20% of the time
  • Available to be on call and responsive for 24/7 operations

Physical Requirements:
  • Regularly required to stand; walk; use hands to manipulate; handle or feel; reach with hands or arms; and talk and hear
  • Must be able to withstand working outdoors in inclement weather
  • Frequently required to sit
  • Occasionally required to climb or balance; stoop; kneel; crouch; or crawl and smell
  • Occasionally required to lift up to 45 pounds
  • May work in extreme heat and cold, and in damp environment with moderate noise
  • Remaining work is accomplished standing and walking for up to 10 hours during shifts. May be conducted in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer

Pre-Employment Requirements:
  • Must be 21 years old;
  • All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening
  • Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program.
  • Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements.
  • Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties. Records are monitored on an ongoing or regular basis pursuant to local state law.
  • Ability to qualify for an Autonomous Vehicle Tester (AVT) license in states and positions where it's required
  • If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCIS.

About Transdev

Transdev Careers

Joining Transdev offers a unique opportunity to enhance a career at the forefront of the transportation industry. With a commitment to innovation and leadership, Transdev is a company where professionals can thrive in an environment that fosters growth and diversity.

Explore Job Opportunities

Transdev is actively seeking individuals who are passionate about transportation and eager to make a difference. With various job opportunities available, candidates can find positions that match their skills and interests. Transdev values the contribution of every team member in driving success and innovation.

Experience Professional Growth

Transdev is dedicated to the professional growth of its employees. The company offers comprehensive benefits and diversity training programs that support both personal and professional development. Leadership opportunities within Transdev allow individuals to excel and lead in their chosen fields.

Cultivate Your Skills

At Transdev, the focus is on cultivating a culture of learning and empowerment. Employees are encouraged to enhance their skills through ongoing training and networking opportunities. This commitment to employee development ensures that every team member can meet their career goals.

Internship Programs

For those starting their career journey, Transdev provides internship programs that offer a real-world experience in the transportation industry. Internships at Transdev are designed to build foundational skills and provide insights into the company's operations, preparing interns for full-time positions.

Engage in Networking and Innovation

Transdev promotes a culture of innovation where ideas are welcomed and explored. Employees are encouraged to engage in networking events that connect them with industry leaders and peers. This environment supports creative solutions and advancements in transportation.

Join the Hiring Process

Interested candidates are invited to apply for open positions at Transdev. The hiring process is designed to be transparent and engaging, ensuring that both the company and the candidates find the right fit. Prospective employees should prepare their resume and be ready for an interview that could lead to a rewarding career at Transdev.

Stay Informed

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Apply Today

Discover the exciting career opportunities at Transdev. Search for available positions that align with your professional interests and apply today. Join a team that values diversity, innovation, and leadership in the transportation industry.

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Industry
Transportation
* Ladders Estimates

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