Job DescriptionIngram Content Group (ICG)is hiring an
Operations Supervisor to support our
Distribution team in
Jackson, TN. The Operations Supervisor Oversees the day-to-day operation of assigned shift(s) and/or department(s) within a production, manufacturing, or distribution/warehouse environment, ensuring associates comply with company policies and procedures. Ensures TAT (turnaround time) targets, throughput, and quality standards are observed and met, while efficiently allocating resources, instructing associates, and monitoring shift and individual performance.
Schedule:What You'll Need:- HS Diploma or GED
- 1 year of experience in a formal leadership role with a minimum of one year of manufacturing, production, or distribution experience
- OR 4-year college degree with comparable leadership experience gained through role, leadership training/internships
Preferred Skills:- Proven ability to adapt quickly in a fast-paced environment.
- Strong knowledge and hands-on experience across multiple distribution operations, including inbound, outbound, and inventory management.
- Self-motivated and independently driven to achieve goals and solve problems.
- Collaborative team player with the ability to build and maintain strong relationships with team members, supervisors, and other departments.
- Demonstrated ability to maintain high morale and foster a positive workplace culture.
What You'll Do:- Supervises the associates assigned to specified departments, providing adequate resources to ensure maximum throughput and minimum waste while monitoring all quality standards in place.
- Identifies, organizes, plans, and allocates resources; acquires and analyzes relevant information about shift and department performance indicators.
- Identifies issues or processes that deviate from standards and takes necessary corrective action; audits individual productivity and quality to ensure associates are meeting expected and established standards.
- Provides daily supervision of associates, including accurate record keeping, time and attendance monitoring/approval, performance evaluations, and recommendations regarding associate advancement and/or disciplinary procedures, up to and including issuing progressive counseling or termination for performance below minimum expectations.
- Manages relevant distribution and/or production systems and processes (e.g., DMS, PKMS, WMS, KRONOS) to ensure timely and accurate movement of materials and orders, and to maintain accurate payroll records.
- Tracks department processing in accordance with established TAT schedules and production goals; analyzes staffing needs and delegates work based on volume requirements in assigned departments.
- Interviews and selects associates for hire and/or promotion; trains or oversees the training of newly hired associates, and conducts or oversees process-update training as changes are implemented.
- Ensures that all administrative duties are completed according to established timelines and maintains HR-related information and standardized status reporting.
- Compiles a thorough pass-down to inform the incoming shift of current operations and department status, through an interactive crossover with incoming management staff.
- Escalates problems or issues that cannot be solved at this level to the appropriate level; keeps Senior Management aware of all issues that may impact the shift's ability to provide and meet established service levels.
- Maintains consistent quality assurance standards through interaction with the Quality Services team to ensure that orders are processed completely and accurately.
Hiring Salary Range: $74,353k - $94,011k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.
QualificationsAdditional InformationPerks/Benefits:- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- 15 vacation days & 12 sick days accrued annually and 3 personal days
- 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
- Encouraged continued education with our tuition reimbursement program
- Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
- Casual Dress Code
