5+ years of industry experience; or 7+ years in sales, marketing, or relationship management
Thorough knowledge of insurance brokerage and client needs
Required active licensing
Professional designations preferred
Strong analytical, problem-solving, and decision-making skills
Exceptional customer service and communication skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
Responsibilities
Monitor productivity, efficiency, quality, and service standards.
Promote IOA culture and support team engagement.
Support ongoing staff training and development.
Develop future branch operations leaders.
Lead Account Management staff and provide coaching and guidance.
Ensure compliance with HR policies and processes.
Participate in hiring, interviewing, and onboarding staff.
Deliver evaluations and maintain communication with leadership.
Assign and balance workloads for service continuity.
Implement processes and best practices for operational excellence.
Monitor performance data and take appropriate action.
Maintain accurate data across agency and carrier systems.
Manage an assigned book of business.
Serve as a subject matter expert for coverage and service questions.
Manage client relationships and support renewals and service needs.
Oversee policy administration, placement, billing, and claims support.
Lead or support the full renewal and new business process.
Deliver excellent service and proactively anticipate client needs.
Stay updated on company policies and procedures.
Demonstrate integrity and leadership.
Benefits
Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
Full Job Description
Job Description:
Title:OperationsSupervisor 6 Commercial Lines
Work Mode:Remote (Southeastern US only)| Location/Supporting:a0Longwood, FL| Book Focus:a0General
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.a0Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.a0To view our branch locations, please visit: ioausa.com/locationsa0
About the Role:a0The Operations Supervisor 6 Commercial Linesa0is responsible fora0direct leadership anda0day-to-daya0oversight of Account Management staff within the branch. This includes guiding team performance, ensuring compliance with established processes and procedures,a0maintaininga0service excellence, supporting staff development, and strengthening operational efficiency. Additionally, this role serves as a senior-level resource for complex client service needs and manages an assigned book of business.a0
Key Responsibilities:a0
Performance Standards:a0Monitor productivity, efficiency, quality, and service standards.a0
Culture Promotion: Promote IOA culture and support team engagement.a0
Professional Development:a0Support ongoing staff training and development.a0
