Operations SpecialistPosition Highlights:- Status: FULL TIME
- Schedule: Traditional leadership workweek with flexibility required based on business and operational needs as well as on call for emergency situations
- Location: Candidates will be based in the Mid-Atlantic region (NY, NJ, PA, DE, MD, DC, or VA) located to nearby metro areas with strong airport access.
- Rate of Pay: $140,000
- Travel: 95%
Your Role:As the
Operations Specialist, you'll provide leadership and operational oversight to assigned Independent Living communities during leadership vacancies, transitions, or other critical business needs. You'll ensure continuity of operations, financial performance, resident satisfaction, and occupancy goals while supporting community teams and maintaining Provincial Senior Living's standards of excellence.
What You'll Do:- Provide interim leadership and operational oversight to assigned communities, ensuring continuity, stability, and operational excellence.
- Lead, coach, and support community leadership teams while fostering a positive, collaborative, and resident-focused environment.
- Oversee daily operations to ensure exceptional resident experiences, quality service, safety, and compliance with company standards.
- Manage community financial performance, including budgets, operating expenses, labor costs, and profit and loss (P&L).
- Partner with regional leadership and sales teams to implement marketing and business development strategies that drive occupancy, referrals, and move-ins.
- Build strong relationships with residents and families, proactively addressing concerns and enhancing resident satisfaction and engagement.
- Oversee departmental performance, ensuring accountability, operational efficiency, and alignment with community goals.
- Support the recruitment, onboarding, training, and development of Executive Directors and community leadership team members.
- Identify operational challenges, implement effective solutions, and promote best practices across assigned communities.
- Ensure compliance with company policies, safety protocols, risk management practices, and applicable regulatory requirements.
- Collaborate with regional leadership to monitor community performance, communicate priorities, and implement improvement plans.
Qualifications:- Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred.
- Minimum of three years of management experience, preferably in senior living, hospitality, or a related service-oriented industry.
- Demonstrated experience overseeing daily operations, financial performance, budgeting, and expense management.
- Proven ability to lead, coach, develop, and manage high-performing teams.
- Previous sales, marketing, or business development experience preferred.
- Demonstrated success in managing operating expenses and achieving occupancy goals.
- Strong communication, interpersonal, organizational, and problem-solving skills.
- Ability to adapt quickly, manage competing priorities, and lead effectively through periods of transition.
- Willingness and ability to travel frequently and remain on assignment for extended periods based on business needs.
Benefits You'll EnjoyFor eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and additional support through our Employee Assistance Program (EAP).
