Operations Quality & Continuous Improvement Supervisor

**Position is based at the Wilmington site**

**Fully Bilingual in English & Spanish**

Major/Key Accountabilities

• Develops and drives continuous improvement initiatives to ensure that the quality control function meets key performance indicator goals.
• Supervise and coordinate the work of all quality department employees.
• Provide hands-on leadership as a supervisor; responsible for mentoring and coaching all quality employees and working through employee relations issues
• Drives compliance of CHEP quality guidelines at the service center.
• In partnership with Plant Manager, provide leadership to the quality staff to effectively recruit, train, develop, evaluate, motivate, delegate, and monitor their activities.
• Collaborates with plant leadership to ensure compliance to established policies.
• Ensure the consistent execution of all SOPs throughout the Plant in accordance with the QMS, PMS, Commercial Organization, and Global Supply Chain.
• Support cost control initiatives and process control within the Plant.
• Responsible, in consultation with Plant Manager, for the cost and yield performance of the Plan in partnership with the overall P&L of the Plant.
• Deliver best operational practices and cost efficiencies across the Plant while maintaining critical quality and raw material utilization standards that are necessary to maintain customer satisfaction and Plant profitability.
• Ensure compliance through teamwork for all Standard Operating Procedures within the Plant.
• Manages and ensures proper documentation of all quality related documents for all plant personnel.
• Develop, lead, organize group projects targeting quality systems and continuous process improvements. Reports on progress and project deliverables.
• Partners with Regional Quality personnel and the greater quality team to resolve concerns and execute on strategic goals of the organization.
• Collaborates with Plant HSE Supervisor and HSE Plant Lead to support and drive Safety improvements (Zero Harm) across the Plant.
• Conduct and lead Train the Trainer program for all training personnel as it relates to quality.

Authority/ Decision Making

• Will lead and develop site Quality Control Auditor and Quality Lead positions and the CI program for their service center.
• Drive recommendations for process improvements & CI projects for plant

Key contacts

Internal :

• Plant leadership
• Front line Team Members
• Territory and Regional Leadership Territory and Network Quality Leadership
• Ops Excellence leadership
• Controls and Compliance team

Qualifications

• Bachelors degree in Business or in relevant business analysis discipline e.g. finances, engineering, operations, supply chain, or equivalent experience.

Experience

• 3-5 years experience in Quality Assurance or Continuous improvement specialized role.
• Lean Six Sigma certification(s) preferred
• Prior experience in a plant or quality supervisory role
• Strong customer focus orientation.
• Demonstrated ability to work in a challenging environment.
• Ability to lead a team.
• Ability to give and receive constructive feedback.
• Demonstrated ability to work cross-functionally.
• Understanding of supply chain practices and metrics.
• Knowledge of manufacturing operations, training quality and production employees.
• Knowledge and experience of quality control program implementation.
• Basic knowledge of OSHA standards.
• 3+ years line leadership experience.
• Demonstrated ability to communicate effectively with Director and above level leadership.

Skills and Knowledge

• Proven ability to get results through mentoring skills - effective coaching, facilitation & presentation
• Strong communication skills
• Excellent problem-solving skills and strategic thinking ability.
• Data analysis
• Critical thinking
• Organizational and time management skills
• Strong MS Office knowledge and skills including Excel, Word and PowerPoint
• Quality Mindset
• Coaching and delegation
• Conflict Management

Languages

Required:

• English& Spanish