Date Posted:2026-10-21
Country:United States of America
Location:US-PR-SANTA ISABEL-B2 ~ Felicia Industrial Park - St B2 ~ BLDG 2
Position Role Type:Hybrid
U.S. Citizen, U.S. Person, or Immigration Status Requirements:U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance: None/Not Required
Collins Aerospace is seeking an
Operations Program Lead to lead critical programs and cross-functional initiatives supporting our aerospace and defense operations. In this role, you will serve as the focal point for assigned programs and product families, partnering across Operations, Planning, Engineering, Quality, Materials, Supply Chain, and other functions to ensure customer commitments are achieved. You will lead recovery efforts, monitor program performance, support customer engagements, and drive timely resolution of operational challenges.
Your mission: to drive operational execution across assigned programs by translating demand, priorities, and recovery plans into actionable execution strategies, proactively identifying risks, coordinating cross-functional teams, and ensuring customer commitments are met.
This hybrid position is based at our Santa Isabel, Puerto Rico location. You must be residing in Puerto Rico at the time of starting employment. Relocation is not offered. The hybrid work schedule will be determined by the manager.What You Will Do:- Serve as the primary Operations focal point for assigned programs and product families, ensuring performance aligns with customer commitments and business objectives.
- Translate demand, recovery plans, and priorities into integrated execution plans with clear actions, owners, timelines, and deliverables.
- Lead cross-functional teams and action tracking across Operations, Planning, Engineering, Quality, Materials, Supply Chain, and other functions to drive timely resolution of issues and commitments.
- Monitor program performance, proactively identify risks and issues, and develop recovery plans and mitigation strategies to minimize customer impact and prevent escalations.
- Present program performance, recovery plans, risks, and paths forward to internal and external leadership during customer reviews and other engagements.
- Lead and prepare for customer visits, coordinating schedules and cross-functional teams to ensure customer requests and priorities are addressed effectively.
- Partner with Operations and Planning teams to align production priorities, resources, schedules, and execution plans with critical customer commitments.
- Communicate urgent customer priorities and potential escalations across functional teams and partner with Engineering and Technical Planning to ensure timely implementation of Engineering Changes (ECs), deviations, Change Requests (CRs), and configuration updates.
- Conduct periodic program reviews with customers and internal stakeholders while partnering with other Operations Program Leads, Operations Program Managers, General Managers, and functional leaders to maintain alignment and resolve issues.
- Lead and supervise a small group of Operations Program Leads, providing direction and supporting effective execution across assigned programs.
Qualifications You Must Have:- A University Degree or equivalent experience and minimum 5 years of prior relevant experience, or an Advanced Degree in a related field and minimum 3 years of experience.
- Demonstrated professional or educational experience communicating in English and Spanish (verbal and written).
- U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Qualifications We Prefer:- Experience leading cross-functional teams and driving complex programs or operational initiatives to completion under tight timelines.
- Experience developing and executing recovery plans for production, delivery, supply, or customer-impacting issues.
- Experience managing relationships with internal and external stakeholders and serving as a primary contact for program issues.
- Experience supporting customer reviews, customer visits, and other customer-facing engagements.
- Experience working with Engineering Changes (ECs), deviations, Change Requests (CRs), configuration management, or related engineering processes.
- Experience using ERP/MRP or project management systems such as SAP and MS Project.
- Knowledge of Lean Manufacturing, Continuous Improvement, Six Sigma, APQP, PFMEA, or DFMEA methodologies.
What We Offer:Some of our competitive benefits package includes: - Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds
- Participation in the Employee Scholar Program (ESP)
- Life insurance and disability coverage
- Employee Assistance Plan, including up to 8 free counseling sessions
- And more!
Learn More & Apply Now!Operations, Supply Chain and EH&S:The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.
