Operations Manager - USA

ScaleOps

$90K — $120K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years in operations, people ops, or administrative roles, with a preference for startup experience.
  • Self-starter with proactive problem-solving skills.
  • Highly organized with great attention to detail and a view on the overall goals.
  • Positive communicator with a proven track record of fostering enjoyable work relationships.
  • Ability to manage multiple workstreams across HR, finance, and operations.
  • Proficient in written and verbal English, with experience drafting diverse communications.
  • Experience in providing executive support during on-site visits, including logistics coordination.

Responsibilities

  • Own end-to-end HR operations, focusing on onboarding, offboarding, and employee experience.
  • Coordinate payroll processes and ensure compliance documentation for US employees.
  • Manage vendor and partner relationships to keep operations smooth.
  • Organize internal events to strengthen connections within the US team and global company.
  • Identify operational gaps, propose improvements, and implement effective processes.
  • Serve as the main contact for US employees regarding HR, finance, and operations inquiries.

Benefits

  • Flexible working hours to promote a healthy work-life balance.
  • Remote work opportunities to accommodate diverse talent across locations.
  • Supportive company culture centered around team connection and engagement.
  • Professional development opportunities to enhance career growth.
Full Job Description
Description

The Role

We're looking for a high-energy, people-first Operations Manager to own and scale our US operations.

If you thrive in fast-moving startup environments, love turning chaos into process, and get energy from helping teams do their best work - this role is for you.

What You'll Own

  • HR operations end-to-end: onboarding, offboarding, benefits administration, and employee experience
  • Payroll coordination and compliance documentation for US employees
  • Vendor and partner management - owning relationships and keeping things running without friction
  • Internal events and culture moments that make the US team feel connected to a global company
  • Process-building as we scale: identifying gaps, proposing solutions, and actually implementing them
  • Acting as the go-to contact for US employees across HR, finance, and operational questions


Requirements

What We're Looking For

  • 4+ years of experience in operations, people ops, or administrative roles - startup experience strongly preferred
  • A self-starter who doesn't wait to be told what to do and finds satisfaction in making things work
  • Highly organized with strong attention to detail, without losing sight of the bigger picture
  • Warm, positive communicator - people genuinely enjoy working with you
  • Comfortable juggling multiple workstreams across HR, finance, and general ops
  • Excellent written and verbal English; you can draft a policy and a Slack message with equal care
  • Able to work independently in a remote environment and collaborate across time zones
  • Executive support during US visits - coordinating logistics, accommodations, meals, and scheduling for leadership visiting from HQ; this means being on-site and available during those visits

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