Associate's or Bachelor's degree in landscape or business-related field or equivalent experience in service industry
Minimum 7 years of experience in the construction or landscaping industry
2-3 years management experience within landscape or service industry
Qualified Applicator License (Pesticide or Fertilizer) preferred
Proficient in Microsoft Office Suite and company-specific systems
Bilingual in English and Spanish preferred
Responsibilities
Analyze and improve operational processes to enhance efficiency and cost-effectiveness
Supervise and develop staff, addressing issues and fostering a positive work environment
Execute labor management and forecasting to meet financial targets
Manage procurement and inventory while ensuring timely vendor deliveries
Ensure compliance with industry regulations and implement risk management strategies
Track KPIs and report operational performance using company systems
Lead operational projects ensuring timely and quality delivery
Benefits
Medical, dental, and vision insurance
401k savings plan with employer contributions
6 to 9 company paid holidays per year
Paid time off for vacation and sick leave
Tuition reimbursement opportunities
Potential variable pay based on performance
Full Job Description
Job Summary
The Operations Manager Tree is responsible for overseeing the day-to-day branch operations, ensuring efficiency and safety. This role manages staff, resources, and workflows to achieve financial and operational targets while maintaining compliance with company policies. The Operations Manager drives continuous improvement, fosters collaboration between departments, and ensures that operations support excellent customer service.
Duties and Responsibilities:
Process Improvement and Efficiency: Analyze operational processes and workflows, identify inefficiencies, and implement changes to enhance productivity, quality, and cost-effectiveness
Team Leadership and Development: Supervise, train, and develop staff, conduct performance evaluations, foster a positive work environment, and address team issues promptly
Forecasting and Labor Management: Execute weekly and monthly labor planner, monitor expenses, allocate resources efficiently, and ensure the branch operates within forecasted labor hours/dollars/percents to meet financial targets
Procurement and Inventory Management: Source products from preferred vendors, manage inventory levels to meet demand without overstocking, facilitate equipment tracking and preventive maintenance, and ensure timely vendor deliveries
Safety, Compliance and Risk Management: Ensure operations comply with industry regulations, enforce company safety standards, identify potential risks and implement strategies to mitigate, execute compliance processes (e.g., Stretch & Flex, Gate Check, ETC), conduct audits, and maintain accurate safety documentation
Reporting and Performance Metrics: Track and report KPIs to track operational performance, report operational challenges to the Branch Manager daily, leverage company systems and tools such as BrightPath, Power BI, Leadr, Field Management Systems, and Estimating (CPQ) to inform data-driven decisions and drive continuous improvement
Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience
Project Management: Lead and coordinate operational projects, ensuring work is delivered on time, within scope, and aligned with branch growth and operational goals
Resource Planning: Oversee staffing, equipment, and technology allocation; anticipate forecast operational needs; plan for future resource requirements; and ensure sufficient capacity to meet demand
Collaboration and Communication: Partner with internal branch departments (Office Admin, Operations, Sales, Account Management) and external vendors/clients to support smooth operations and communicate/execute operational excellence strategies in partnership with the Director of Operations
Education and Experience:
Associate's or Bachelor's degree in a landscape or business-related field, or equivalent experience in a service-based industry
Minimum 7 years of experience in the construction or landscaping industry
Minimum 2-3 years of management experience within the landscape or service industry
Qualified Applicator License (Pesticide or Fertilizer) preferred
Working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, as well as company systems such as FSM, Arbor Notes, BrightPath, and MFP/WAR calls.
Experience with mobile applications, including retrieving email, accessing and using mobile applications, taking, and sharing pictures
Proven ability to perform effectively in a fast-paced, dynamic, and evolving work environment.
Bilingual in English and Spanish preferred
Effective written and oral communication skills
Ability to create and foster a team-oriented environment
Physical Demands/Requirements:
Ability to walk, bend, twist, and carry up to 50lbs
Ability to traverse uneven surfaces on job sites for quality checks and inspections
Must be able to travel within the branch territory to visit designated client properties
Work Environment:
Field-based role; will have regular office work
Compensation Pay Range:
$70,304 - $90,000
BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.
About BrightView Landscapes LLC
BrightView Landscapes LLC is a provider of commercial landscaping services. The company offers a range of services including landscape design, installation, and maintenance. BrightView Landscapes serves a variety of industries including hospitality, healthcare, and retail. The company was founded in 1939 and is headquartered in Blue Bell, Pennsylvania.
