Minimum 5 years experience in high-volume direct-to-consumer operations management.
Demonstrated leadership of salaried teams of 5 or more and non-exempt teams of 60 or more.
Experience managing highly technical operations, including automation.
Knowledge of warehouse management systems, including troubleshooting and configuration.
Advanced Excel proficiency and problem-solving skills.
Responsibilities
Manage daily operations across the fulfillment center, including inbound and outbound flows.
Develop and lead a team of Area Managers and warehouse associates to achieve operational goals.
Set and maintain all operational KPIs for warehouse accuracy and productivity.
Ensure compliance with inventory accuracy procedures and quality assurance activities.
Oversee budgeting, payroll, and operational staffing to optimize performance.
Facilitate successful new client launches by ensuring operational readiness.
Collaborate with cross-functional teams to support operational excellence.
Benefits
Flexible scheduling, including potential evening and weekend shifts.
Opportunity to lead and develop a diverse team in a dynamic environment.
Engagement with innovative technology and process improvement initiatives.
Supportive company culture that emphasizes personal responsibility and teamwork.
Full Job Description
About the Operations Manager:
Stord is looking for an Operations Manager with strong communication skills and experience as a leader of leaders. This person must be able to lead others through effective decision making and demonstrate a sense of responsibility in leading a team that supports the execution of all processes and procedures related to inventory accuracy, including performing warehouse bin accuracy and maintaining inventory shrink. They possess a strong ability to utilize Order Management System and various types of material handling equipment.
Our Ops Manager will lead the execution of all processes and procedures related to inventory accuracy, perform warehouse bin accuracy, maintain inventory shrink, and utilizes our Order Management System and various types of material handling equipment.
Must be flexible with the ability to work overtime as needed including evenings and weekends.
What You'll Do:
Responsible for day to day operations for the entire fulfillment center including inbound flow, put away, outbound, B2C and B2B, and returns.
Lead and develop a team of Area Managers, operations leads and warehouse associates to deliver on daily goals.
Responsible for setting and maintaining all operational KPIs in the four walls - warehouse location accuracy, dock to stock, outbound SLA, Order productivity, personnel productivity
Responsible for overseeing inventory accuracy and supporting quality assurance activities related to the ICQA process area, including compliance with applicable SOPs, audit readiness, and adherence to GMP standards where required
Responsible for budgeting and payroll (operational P&L)
Responsible for scheduling and staffing to plan
Responsible for ensuring operational success during new client launches
Responsible for the development and coaching of all Area Managers, Leads and associates
Partner with cross functional teams including industrial engineering, solutions engineering, customer quality, and implementations
Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results
Address operational and personnel issues affecting functional area
Perform additional duties as assigned
What You'll Need:
Minimum 5 years experience in a high volume direct to consumer environment in a manager level role or higher
Experience leading salaried teams of 5 salaried employees or more
Experience leading teams of 60 non-exempt or more
Experience running and leading a highly technical operation, including automation
Experience working in a 200k sq ft facility or larger
Experience leading or being a direct contributor in operational startups or change management projects
Experience using Warehouse Management Systems (WMS) from a configuration and troubleshooting perspective
Advanced knowledge of Excel
Bachelor's Degree or relevant experience.
Previous leadership experience.
Possesses strong organizational and time management skills, driving tasks to completion.
Excellent communication and interpersonal skills. Able to interact effectively with all levels of management and support teams.
Able to transport up to 20 lbs.
Able to perform basic mathematical calculations.
Able to build solid, effective working relationships with others.
Able to constructively work under stress and pressure when faced with high workloads and deadlines.
Able to effectively use relevant material handling equipment (i.e forklifts).
Able to express ideas clearly and convey necessary information.
Able to work in a Distribution center environment which includes exposure to work at varying heights; varying temperatures; moderate and consistent noise levels.
Occasional non-standard work hours or overtime as business requires.
Bonus Points:
Bilingual (Spanish and English)
Proficiency with Microsoft Office Suite
A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or related field
Experience with process improvements (Lean Six Sigma and/or Kaizen)
About STORD
STORD is a cloud-based warehousing and distribution network that provides modern logistics infrastructure for businesses of all sizes. The company's platform connects a network of warehouses across the United States and provides businesses with real-time visibility, control, and optimization of their inventory and supply chain operations. STORD's mission is to empower businesses with the technology and infrastructure they need to compete in today's fast-paced, global economy.
