Operations Manager
Location: Whitestone, NY (On-Site)
Compensation: $100,000 – $150,000 base + performance bonus
Growth Path: Director of Operations + Profit Sharing
Company: QG Floral & Landscape Group
Who We Are
QG Floral & Landscape Group is a fast-growing, multi-division organization with more than 50 years of family-owned excellence. Our services include retail florals, wholesale florals, corporate floral rotation programs, event production, funeral work, interior plant-scaping, commercial décor, logistics, and large-scale installations.
We are a family-driven company that values creativity, teamwork, and a spirit of innovation. We believe in supporting our employees’ growth and fostering a collaborative environment where every team member can thrive.
Your Role at a Glance
As our Operations Manager, you’ll be the driving force behind daily operations across multiple divisions. You’ll implement SOPs and scalable processes, develop and lead your teams, and keep our operations running seamlessly. This is a hands-on role for someone who’s passionate about refining systems and helping our team thrive together.
Key Responsibilities
Areas You’ll Oversee and Elevate:
- Oversee operations across retail, events, corporate programs, installations, logistics, and plant-scaping.
- Implement SOPs, KPIs, and scalable processes.
- Identify workflow gaps and lead process improvement initiatives.
- Improve cross-department communication between sales, production, logistics, and customer service.
- Use KPIs and reporting to drive accountability and performance.
Leading and Inspiring Your Team:
- Recruit, train, and develop high-performing team members.
- Build a positive culture and strong leadership inside the organization.
- Conduct coaching, evaluations, and corrective action as needed.
- Lead diverse teams across both operational and creative functions.
Your Influence on Scheduling & Logistics
- Oversee scheduling for staff, deliveries, installations, and event setups.
- Manage inventory flow and supply needs.
- Optimize routing, staffing, and warehouse organization.
- Maintain safe and compliant work environments.
How You’ll Drive Our Success Together
- Collaborate directly with ownership on modernization and expansion.
- Support the implementation of new technology, automation tools, and AI systems.
- Assist in launching new divisions and service lines.
- Contribute to budgeting, forecasting, and annual planning.
Your Background & Experience
- 5 to 10 plus years of operations management experience in retail, logistics, service-based, or production environments
- Proven success in improving systems, workflows, and operational efficiency
- Strong leadership, communication, and problem-solving skills
- Highly organized, detail-oriented, and proactive
- Comfortable in a fast-paced, hands-on role
- Experience working with ownership or senior leadership
- Tech-savvy and able to implement automation tools, CRM or ERP systems, and scheduling software
- Positive, coachable, and committed to long-term growth
Additional Strengths We Appreciate
- Experience in florals, events, plant-scaping, hospitality, or creative production
- Background in SOP development, organizational design, or process re-engineering
- Experience with ERP systems, CRM platforms, or scheduling tools
- Strong project management skills
Compensation & Opportunities
- Competitive salary: $100,000 to $150,000 depending on experience
- Performance-based bonus
- Clear growth path to Director of Operations
- Profit-sharing opportunities
- High-impact leadership role with strong influence on company direction
- Supportive ownership committed to innovation and growth
