6-8+ years in Product Operations, Business Operations, or Technical Program Management in a high-growth company
Experience building and scaling operational processes from scratch
Highly organized with a methodical approach to ambiguous situations
Excellent written and verbal communication skills across various stakeholders
Proficient with tools like Linear, Figma, and Google Drive
Strong analytical skills with proficiency in Excel/Sheets; SQL experience is a plus
Responsibilities
Run the operating cadence for incident response teams, including planning cycles and workflows
Design and optimize processes like retrospectives and engineering demos
Build and maintain operational artifacts such as roadmaps and dashboards
Coordinate cross-functional initiatives across Product, Engineering, Legal, Security, and Ops
Partner with leadership to create scalable frameworks for goal-setting and execution
Analyze operational data to identify friction points and improve outcomes
Benefits
Flexible (unlimited) paid time off
Medical, dental, and vision benefits for employees and families
Life insurance and disability benefits
Retirement plan based on country of employment
Parental leave
Fertility and family building benefits through Carrot
Lunch and snacks provided
Discretionary benefit stipend for personal spending
Free alphorn lessons
Full Job Description
What you'll do
Run the operating cadence for Product & Engineering incident response teams: own planning cycles, workflows, initiative tracking, and sprint planning
Design and optimize key processes like retrospectives, team syncs, and engineering demos to drive clarity and velocity
Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros that keep everyone informed and aligned
Coordinate cross-functional initiatives that span Product, Eng, Legal, Security, and Ops teams-driving alignment, timelines, and accountability
Partner with Eng and Agent Development leadership to create scalable frameworks for goal-setting, prioritization, and execution
Analyze operational data and team feedback to identify friction points and implement systems that improve execution and outcomes
What you'll bring
6-8+ years of experience in Product Operations, Business Operations, or Technical Program Management in a high-growth, product-led company
Proven track record building and scaling operational processes from scratch
Highly organized and methodical; you bring rigor, structure, and momentum to ambiguous situations
Excellent written and verbal communicator-clear, succinct, and persuasive across stakeholders and levels
Comfortable using tools like Linear, Figma, Google Drive, or similar to create systems that stick
Strong analytical instincts with proficiency in Excel/Sheets; SQL or dashboard experience is a plus
Even better...
Experience at an early-stage startup or scaling an engineering org
Familiarity with incident response and site reliability process, vendors, and oncall management
Background in product management, engineering, or consulting/strategy with deep operational exposure
Our values
Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements.
What we offer
We want our benefits to reflect our values and offer the following to full-time employees:
Flexible (unlimited) paid time off
Medical, dental, and vision benefits for you and your family
Life insurance and disability benefits
Retirement plan dependent on country of employment
Parental leave
Fertility and family building benefits through Carrot
Lunch, as well as delicious snacks and coffee to keep you energized
Discretionary benefit stipend giving people the ability to spend where it matters most
Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
About Sierra Club
The Sierra Club is a nonprofit organization that promotes environmental conservation. It was founded in 1892 by John Muir and is one of the oldest and largest environmental organizations in the United States. The organization has over 3.8 million members and supporters and is dedicated to protecting the planet's natural resources and wildlife. The Sierra Club engages in a variety of activities, including lobbying for environmental legislation, organizing outdoor activities, and publishing a magazine. The organization is headquartered in Oakland, California.
