7+ years of experience in the Gaming or Casino industry required.
5+ years of direct employee management experience in the U.S.
Bachelor's degree preferred.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Exceptional organization and time management skills; ability to thrive under pressure.
Responsibilities
Supervise onsite Operations employees, conducting performance evaluations and providing feedback.
Develop and execute strategies to enhance service quality and meet operational targets.
Review and amend existing procedures while developing new protocols.
Ensure high levels of product availability and service delivery for all licensees.
Plan, evaluate, and approve the Operations department budget and resource allocation.
Partner with HR on recruitment and oversee training of new hires.
Collaborate with local and global management teams to promote operations and provide performance reports.
Benefits
401(k) with a 4% company match.
12 vacation days and 5 sick days annually.
Comprehensive medical, dental, and vision coverage.
HSA/FSA options available.
Life insurance and long-term/short-term disability coverage.
Full Job Description
Job Description
As the Operations Manager, you will be the driving force behind our onsite team, ensuring the seamless fulfillment of daily duties and the delivery of world-class service. You will lead, mentor, and strategize within the Operations department to align our local processes with Playtech's global live facility standards. This is a high-impact leadership role requiring a blend of tactical execution, budgetary oversight, and talent development.
Key Responsibilities
Team Leadership: Supervise all onsite Operations employees, conducting performance evaluations and providing constructive feedback to drive continuous improvement.
Strategic Planning: Develop and execute strategies to enhance service quality, set departmental goals, and ensure all operational targets are met or exceeded.
Process Optimization: Review and amend existing procedures while developing new protocols to align with company needs and global "Playtech" standards.
Product Excellence: Ensure the highest level of product availability, user experience, and service delivery for all licensees.
Resource Management: Plan, evaluate, and approve the Operations department budget and resource allocation.
Talent Pipeline: Partner with HR on recruitment and capacity planning; oversee the training and integration of new hires until they reach full independence.
Collaboration & Reporting: Work closely with local and global Live management teams to promote daily operations and provide detailed performance reports/presentations to executive leadership.
Qualifications
Qualifications & Requirements
Experience: 7+ years in the Gaming or Casino industry is required.
Leadership: 5+ years of experience directly managing employees within the United States.
Education: Bachelor's degree preferred.
Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Soft Skills: Exceptional organization and time management skills; ability to thrive under pressure and meet tight deadlines in a high-volume environment.
Compensation & Benefits
Salary: $90,000 - $95,000 per year
Bonus: Performance-based incentive program
Retirement: 401(k) with a 4% company match
Paid Time Off: 12 Vacation days + 5 Sick days annually
Health & Wellness: Comprehensive Medical, Dental, and Vision coverage; HSA/FSA options; Life Insurance and LTD/STD.
Additional Information
Reasonable Accommodation: If you require assistance during the application or hiring process, please contact the Playtech People & Culture Team
