The Operations Manager - Payroll, Tax & HCM plays a critical role in supporting the Vice President of Operations by overseeing and optimizing the day-to-day operational functions across payroll, tax, ASO, and PEO services. This position is ideal for a seasoned operations professional who thrives in complex environments, values accuracy and compliance, and enjoys working at the intersection of systems, data, and process improvement.
This role partners closely with internal teams, outsourced IT providers, and leadership to ensure operational excellence, strong reporting, and high client satisfaction.
Key Responsibilities- Oversee daily operational activities across payroll, tax, ASO, and PEO services to ensure accuracy, timeliness, and compliance.
- Monitor workflows, system performance, and integrations; escalate and coordinate issue resolution with internal teams and outsourced IT partners.
- Serve as the primary operational liaison for outsourced IT providers, supporting system enhancements, infrastructure needs, and issue resolution.
- Develop, prepare, and analyze operational reports, KPIs, dashboards, and performance metrics for leadership.
- Conduct data analysis to identify trends, risks, inefficiencies, and opportunities for continuous improvement.
- Support tax operations, including monitoring regulatory updates, reviewing exception reports, ensuring timely filings, and assisting with audit responses.
- Maintain and update process documentation, SOPs, and operational workflows.
- Coordinate operational projects, including client onboarding oversight, cross-functional initiatives, and process improvement efforts.
- Monitor compliance with internal controls, operational policies, and audit requirements.
- Assist with system testing, enhancements, and change management initiatives.
- Support training and knowledge-sharing efforts within the operations team.
- Partner with the VP of Operations on strategic initiatives, operational planning, and business continuity efforts.
Knowledge, Skills & Abilities- Strong knowledge of payroll processes, tax filing requirements, and operational compliance.
- Familiarity with ASO and PEO service models preferred.
- Experience with payroll/HCM platforms and reporting tools (isolved preferred).
- Advanced proficiency in Microsoft Excel; strong working knowledge of Word, Outlook, and PowerPoint.
- Excellent report-writing skills with the ability to extract, customize, and present data in clear, user-friendly formats.
- Analytical mindset with strong problem-solving and decision-making capabilities.
- Excellent written and verbal communication skills.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Proven ability to work cross-functionally and influence outcomes without direct authority.
- High level of professionalism and discretion when handling confidential information.
Minimum Qualifications- Bachelor's degree in Business Administration, Accounting, Human Resources, Information Systems, or a related field preferred.
- 8+ years of experience in operations, payroll, tax, or related leadership-support roles within ASO/PEO or similar environments.
- Hands-on experience with payroll/HCM systems (isolved preferred).
- Experience coordinating with vendors or outsourced IT partners is a plus.
What Success Looks Like- Consistent delivery of accurate, compliant, and efficient operational outcomes.
- Proactive identification and resolution of operational issues.
- Strong, actionable reporting that supports leadership decision-making.
- Effective collaboration across teams and external partners.
- A balance of strategic thinking and hands-on execution.
Why Join Us- Opportunity to play a key role in a growing, service-focused organization
- Direct partnership with executive leadership
- Meaningful impact on systems, processes, and client outcomes
- Collaborative and professional work environment
