Operations Manager to lead day-to-day execution as the company transitions into a standalone U.S.-based systems integration firm focused on robotics-enabled mailroom security solutions and other technology-integration solutions for industry application.
This role is designed for a hands-on builder who will help transform Risen Line Solutions from an emerging initiative into a fully operational, scalable enterprise.
Reporting to the President of Risen Line Solutions, as Operations Manager you will act as the central hub across all core functions-ensuring alignment between sales, marketing, technology development, service delivery, finance, and compliance, while actively building the operational infrastructure required for growth.
Key responsibilities:1. Day-to-Day Operations Execution- Ensuring coordination across functional teams
- Execute operational plans, priorities, milestones and near-term deliverables
- Develop and maintain workflows, SOPs, and internal tracking systems
- Support rapid decision-making by organizing information, timelines, and dependencies
2. Cross-Functional Coordination (Primary Role)Act as the primary integrator across internal teams:
- Sales & Marketing
- Support the Sales and Marketing Team with proposal development, pricing inputs, and client engagement preparation
- Align sales pipeline with delivery readiness and operational capacity
- Technology Development
- Coordinate with engineering teams developing solutions and products
- Help translate technical outputs into deployment-ready solutions
- Service Delivery / Field Operations
- Support planning and execution of product installations, testing, and commissioning
- Assist in developing repeatable deployment playbooks
- Finance
- Assist the Finance Team with budgeting, tracking costs, and supporting financial reporting
- Monitor operational expenses and identify efficiencies
- Legal & Compliance
- Coordinate with the Legal and Compliance Team for contracts, documentation, and compliance requirements
- Support business setup activities during the spin-out process
3. Spin-Off Execution Support- Support the business transition to an independent entity
- Help stand up operational systems (tools, processes, vendors, etc.)
- Coordinate across stakeholders to ensure continuity during the transition
- Assist with vendor onboarding, procurement setup, and contract tracking
4. Service Delivery & Systems Integration Support- Assist in coordinating the deployment of integrated systems in client environments
- Support execution across the design deploy optimize lifecycle
- Help track installation schedules, milestones, and client deliverables
- Ensure consistency in delivery quality as deployments scale
5. Reporting & Tracking- Maintain internal trackers for:
- Business operations
- Project schedules and deployments
- Sales pipeline vs. delivery readiness
- Prepare monthly executive summaries
- Identify risks, bottlenecks, and coordination gaps
Qualifications to be successful in the role:Required- 5+ years of experience in operations, project coordination, or business operations with college degree OR 10+ years of experience in operations, project coordination, or business operations without college degree.
- Experience working in fast-paced, growth-oriented environments
- Demonstrated ability to execute across multiple functional areas
- Strong organizational and problem-solving skills
- Ability to work across both technical and business teams
- High level of ownership, initiative, and follow-through
Preferred- Experience supporting:
- New business line launches or company growth phases
- Technology, engineering, or systems integration environments
- Familiarity with:
- Robotics, automation, or AI-enabled systems
- Exposure to:
- Proposal development, basic financial tracking, or O&M environments
Core Competencies- Execution-Oriented - Able to take direction and turn it into action quickly
- Highly Organized - Manages multiple workstreams without losing detail
- Proactive Problem Solver - Identifies issues early and drives resolution
- Quick Learner - Rapidly absorbs technical and operational concepts
- Cross-Functional Communicator - Bridges gaps between teams and disciplines
- Entrepreneurial Mindset - Comfortable building structure where none exists
Success Metrics (First 6-12 Months)- Established core operational workflows and trackers
- Supported a smooth spin-out transition to independent operations
- Improved coordination across sales, engineering, and delivery teams
- Contributed to successful deployment of initial client systems
- Enabled visibility through consistent executive reporting
- Helped create a foundation for repeatable service delivery
