Bachelor's degree in Operations Management, Business Management, or related field
7-10 years of experience in inflight catering, airport hub environment, manufacturing, logistics, or food industry
Experience managing 250+ exempt level employees
Strong leadership experience in start-up or turnaround environments
Proficient in HACCP and food safety standards
Responsibilities
Infuse Newrest culture throughout the facility by example and through managers
Hold managers accountable for meeting expectations and KPIs
Mentor and coach managers to ensure performance and adherence to policies
Train and develop managers for succession planning and career advancement
Oversee all operations including production, logistics, safety, and customer service
Ensure compliance with quality and safety procedures
Review finances with CFO and Country Manager to ensure proper resource use
Benefits
Opportunities for career advancement and leadership skill development
Chance to make a significant impact in a start-up environment
Support for continuous learning and professional growth
Commitment to environmental and social responsibility
Focus on creating a safe and healthy work environment
Full Job Description
Publiée le 09/10/2026
Mission
This role in a start-up operation is an exciting opportunity to make a real impact, drive improvements in efficiency, recruitment, and retention, and help establish a strong foundation for long-term success. You'll also have the opportunity to grow your leadership skills and advance your career with Newrest, an international company with opportunities to learn, develop, and take on new challenges.
We're looking for a leader who embraces change, develops people, sets clear expectations, and inspires teams to deliver results while maintaining high standards for quality and safety.
ESSENTIAL FUNCTIONS
Leadership and Management
Infuse the Newrest culture throughout the facility through the managers and by example
Hold managers accountable for meeting expectations and KPI's
Mentor and coach managers as needed to ensure performance and adherence to policy and culture
Train, coach and mentor managers and other direct reports in an effort to provide a strong talent bench for succession planning purposes and career advancement within the unit and other units throughout the country.
Ensure that all policies and procedures are followed per Newrest and client's requirements
Communicate effectively with all crew members and team members
Hold team members accountable for all expectations
Operations/Logistics
Fully responsible for the operations of the entire unit, including production, logistics, supply, safety, quality, personnel and customer service.
Ensure that all quality and safety procedures and program are adhered to by everyone.
Ensure that all catering needs are met in a timely manner.
Meet all KPI's according to customer requirements and KPI standards.
Properly plan and foresee issues that may cause delays in timely arrival, poor quality, or safety hazard.
Develop and implement operating methods and procedures designed to eliminate operating problems and improve product quality.
Finances
Review finances with CFO and Country Manager to ensure proper use of fiscal resources.
Stay within proposed budget for all items.
Drive improvements in productivity, cost reduction, plant output, capacity and waste while continuing to deliver quality products complete and on-time to the customer.
QHSE
Ensure compliance with all applicable requirements related to product and service quality, environmental standards, food safety, and health and safety regulations.
Support the availability of resources and necessary competencies to maintain and enhance integrated management systems (IMS).
Uphold commitments to environmental and social responsibility in alignment with the Be the Change CSR charter.
Promote a safe and healthy work environment by preventing work-related injuries and illnesses, eliminating hazards, and reducing health and safety risks.
Facilitate systems for joint consultation and participation with employees and their representatives as needed.
Drive continuous improvement and consistently seek to enhance IMS performance.
Effectively communicate the organization's vision, goals, and performance both internally and to relevant external stakeholders.
Human Resources
Evaluate talent of team members and drive actions to address performance issues and/or behavioral concerns.
Enhance employee morale by driving engagement and establishing an environment of trust and respect.
Handle employee and management concerns and escalate concerns to the HR department.
Profil
EDUCATION/EXPERIENCE REQUIREMENTS
Bachelors in Operations Management, Business Management, or related field
7-10 years' experience in inflight catering or airport hub environment, manufacturing, logistics, or food industry indirectly managing 250+ exempt level employees
KNOWLEDGE, SKILLS, AND ABILITIES
Strong leadership experience with experience in start-up or turnaround environments
Strong communication skills with ability to communicate with non-exempt to upper management levels
Ability to effectively handle conflict and de-escalate emotional charged situations
Good understanding of OSHA, HR, and other employment laws
Good knowledge of investigation procedures and root cause analysis
Understanding of lean manufacturing principles and operational processes
Strong knowledge of HACCP & food safety standards
Strategic thinker with creative and excellent problem solving and decision-making skills
Resilient self-starter, who can act independently and learn quickly within a rapidly evolving environment
Aptitude in showing self-initiative and follow-through
Detail-oriented and ability to see big picture
Strong ability with Excel, Word, and PowerPoint
Excellent organizational and motivational skills
Outstanding attention to detail and observation ability
Strong analytical skills for interpretation of data to effectively manage risk
Ability to effectively collaborate with site operations, functional leaders and external clients and vendors
