Community Health Center, Inc.

Operations Manager - New Britain, CT - Full Time

Community Health Center, Inc. • $80K — $90K *
New Britain, CT 06053In-Person
Healthcare
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required and 4+ years of healthcare experience.
  • At least 2 years of supervisory experience.
  • Knowledge of CPT and ICD-10 coding is essential.
  • Familiarity with HIPAA, ADA, OSHA regulations is required.
  • Experience with electronic health record and/or practice management system is necessary.
  • Strong leadership, analytical, and organizational skills required.
  • Proficiency in MS Office suite and effective communication skills expected.
  • Bilingual in Spanish is preferred.

Responsibilities

  • Hire and retain employees while ensuring compliance with CHC protocols.
  • Conduct performance reviews for direct reports to assess and improve workflow.
  • Evaluate work processes through change management practices.
  • Motivate and retrain employees for successful operations at multiple sites.
  • Ensure customer satisfaction and resolve complaints effectively.
  • Exemplify and instill CHC core values in all team interactions.
  • Collaborate with the Site leadership team for cohesive operational management.
  • Manage and optimize appointment scheduling to enhance provider productivity.

Benefits

  • Regular regional travel necessary for site management.
  • Opportunity to implement and oversee community-based operational practices.
Full Job Description
Job Description:

The Operations Manager is responsible for managing operational functions; ensuring that community based practices maintain productivity measures, improve operations, and provide exemplary service and satisfaction amongst patients, staff, and providers. Recommend, develop and implement policy and procedures related to front office staff functions. Support special projects as directed.

ROLE AND RESPONSIBILITIES
  • Responsible to effectively hire and retain employees while maintaining compliance with CHC protocols.
  • Conducts performance reviews for direct reports.
  • Evaluates work processes through change management.
  • Manages, motivates, and retrains employees to ensure successful operation of the sites.
  • Ensures customer satisfaction including resolving complaints.
  • Exemplifies behavior reflecting CHC core values.
  • Collaborates as a member of the Site leadership team.
  • May manage multiple sites.
  • Enforces company policies and procedures including developing corrective action plans for direct reports.
  • Ensure maximum revenue collection in collaboration with Patient Accounts.
  • Ensures effective and accurate appointment scheduling according to protocols and policies for maximum provider productivity.
  • Manages team performance through measurement of core metrics (call volume, collections, system applications)
  • Oversight and management of provider templates.
  • Facilitates and leads meetings as necessary to support the team and site(s).
  • Performs administrative duties including but not limited to payroll and workforce management.
  • Oversees supply inventory in compliance with purchasing policies.
  • Performs other duties as required.


QUALIFICATIONS
  • Bachelor's degree required plus a minimum of 4+ years' experience in healthcare
  • Minimum two years supervisory experience
  • Knowledge of CPT and ICD-10 coding
  • Knowledge of HIPAA, ADA, OHSHA and other regulations
  • Prior experience with electronic health record and/or practice management system
  • Strong leadership, analytical, and organizational skills
  • Proficiency with MS Office suite
  • Effective communication skills
  • Bilingual (Spanish) preferred


PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
  • Minimal physical effort.
  • Regular regional travel as necessary.


Location:
Community Health Center of New Britain
City:
New Britain
State:
Connecticut

Time Type:
Full time

Compensation and Benefits:
$80,000 - $90,000

About Community Health Center, Inc.

Community Health Center, Inc. (CHC) is a healthcare company that provides medical, dental, and behavioral health services to individuals in Connecticut. The company was founded in 1972 and is headquartered in Middletown, Connecticut. CHC operates over 200 locations across the state, and serves over 145,000 patients annually. The company's services include primary care, pediatrics, women's health, and more. CHC is committed to providing high-quality care to its patients, and has received several awards for its work in the healthcare field.
Learn more about Community Health Center, Inc.
Size
1,000 employees
Industry
Healthcare
Net Income
$10 million
Founded
1972
5 Year Trend
+3%
Revenue
$200 million
* Ladders Estimates

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