5+ years of operations management experience in maintenance or property services
Strong background in general maintenance trades (HVAC, plumbing, electrical)
Experience in the multi-family housing industry preferred
Demonstrated leadership and team management skills
Excellent organizational and problem-solving abilities
Proficient in operations management software and Microsoft Office
Knowledge of industry regulations and safety standards
Responsibilities
Oversee daily maintenance service operations for efficiency and quality
Field and respond to client service requests promptly
Schedule and manage subcontractor crews for quality execution
Ensure timely completion of maintenance work orders within budget
Collaborate with sales team to solicit new work from clients
Develop operational strategies with leadership and sales teams
Track and report key performance indicators (KPIs) to leadership
Ensure compliance with safety regulations and industry standards
Identify and implement process improvements for enhanced efficiency
Benefits
Full-time position with opportunities for professional development
Collaborative work environment with leadership and sales teams
Engagement with a variety of clients and subcontractors
Focus on quality service and client satisfaction
Opportunity to drive operational strategies and improvements
Full Job Description
Job Type
Full-time
JOB SUMMARY: The Operations Manager, Maintenance Services is responsible for overseeing daily maintenance service operations, ensuring quality work is done for clients. This role involves fielding requests from clients, scoping the work, bidding work with the aid of subcontractors, and overseeing the work and seeing to client satisfaction. The Operations Manager works closely with leadership, any field technicians, and external subcontractors and vendors to drive service quality and uphold company standards.
Requirements
RESPONSIBILITIES & DUTIES:
Oversee maintenance service operations, ensuring efficiency and adherence to company standards
Field incoming service requests for clients. Return calls with 1-2 hours, provide bids within 24-48 hours and follow up with clients to close the sale.
Schedule and manage subcontractor crews to complete the work with quality execution and excellence to the client.
Ensure maintenance work orders and service calls are completed on time, within budget, and meet quality expectations
Solicit clients for new work, with the aid and collaboration of the sales team
Collaborate with leadership and sales teams to develop and execute operational strategies for the maintenance service line
Maintain strong relationships with vendors, property clients, and key stakeholders
Track key performance indicators (KPIs) - including response times, close rates on bids, and customer satisfaction - and provide reports to leadership
Ensure compliance with safety regulations, company policies, and industry standards
Identify areas for process improvement and implement best practices to enhance efficiency across the maintenance service function
QUALIFICATIONS:
At least 5 years of operations management experience, ideally in maintenance services, property services, or construction
Experience with general maintenance trades (HVAC, plumbing, electrical, appliance repair, or general handyman services) strongly preferred
Multi-family housing industry experience is preferred
Proven leadership and team management skills with a focus on mentorship and professional development
Strong organizational, problem-solving, and decision-making abilities
Proficiency in operations management software, Microsoft Office Suite, and industry-specific tools
Knowledge of industry regulations, safety standards, and best practices in construction, flooring, and restoration
Ability to work independently, manage multiple projects, and adapt to changing priorities
OTHER:
All offers of employment are contingent upon a background check
