Operations Manager

Description

The Role

This role is the professional extension of Laura herself. Wherever she cannot be, you represent her standard, her warmth, and her attention to detail. When you show up, Laura shows up.

You serve as Laura's executive partner and the operational center of her business. You understand her priorities for the day, the month, and the year ahead. You protect her time, prepare her for what is next, and ensure her attention stays where it matters most. Laura leads every client relationship and negotiation, and you make sure she enters each one fully prepared.

You also serve as the bridge between Laura and the brokerage's in-office transaction and listing coordinators, who manage contracts and offer preparation. Their support adds another layer of expertise, while you oversee each transaction from start to close and keep Laura informed throughout.
We Know You

• You see the full picture and manage every detail within it, with follow-through as one of your greatest strengths
• You represent your leader as she would represent herself, and clients feel her care through you
• You lead people, projects, and processes naturally, with or without a title
• You find genuine satisfaction in well-run systems and consistent execution
• You recognize what can be improved during busy seasons and use quieter periods to implement better solutions, with good judgment about timing
• You embrace technology, including AI, to work more efficiently
• You are resourceful and solution-oriented, and you know when to ask for guidance
• You are composed under pressure, adaptable, and steady through demanding days
• You are emotionally mature, discreet, and polished with a high-net-worth clientele
• You lead with integrity and value a healthy balance between work and life
• Colleagues describe you as a pleasure to work with, and as someone whose support made a lasting difference

Responsibilities

Key responsibilities include:
• Managing Laura's calendar, priorities, and inbox, flagging what matters and escalating anything urgent
• Overseeing each transaction with consistent follow-up and clear communication among all parties
• Coordinating the inspection process and organizing repair requests for Laura's review
• Attending weekly broker tours on Laura's behalf and reporting on new and upcoming inventory
• Planning open houses, assigning hosting agents, and sharing feedback with Laura
• Leading client appreciation efforts that keep past and current clients connected
• Managing vendor relationships, invoicing, and billing
• Maintaining detailed seller property profiles in Top Producer
• Upholding and improving the SOPs and checklists that keep the business running smoothly

Qualifications

$49