DescriptionWe're seeking a hands-on Operations Manager to lead the people, processes, systems, and resources that move our work from sold-job handoff through planning, scheduling, field execution, client communication, quality control, documentation, billing readiness, and closeout.
This is not a position for someone who wants to manage from a distance. The right leader will understand the details of day-to-day operations, build trust with office and field teams, create accountability, improve processes, protect client commitments, and help LSI grow profitably without losing the high-touch service and family-owned culture that set us apart.
We are looking for someone who genuinely wants to own Operations for the long term. This role is best suited for a leader who finds purpose in developing people, strengthening systems, solving operational problems, and producing a positive impact for the team and clients.
What Success Looks Like- Operations priorities are transitioned into clear plans, owners, deadlines, and consistent follow-through.
- Project Management, Client Support, Field Operations, and Warehouse/Inventory functions work together with fewer gaps and stronger handoffs.
- Employees understand expectations, receive practical coaching, and are held accountable in a fair and consistent manner.
- ServiceTitan and other company systems contain timely, accurate, and useful operational information.
- Client concerns are addressed promptly, professionally, and through completion.
- Operational risks involving schedules, labor, materials, budgets, quality, safety, or client commitments are identified early and actively managed.
- Processes become more repeatable and scalable while the team remains flexible enough to respond to changing business needs.
The Leader We Are Looking For- A strong, approachable people leader who earns the respect of both office and field employees.
- An excellent communicator who is positive, direct, professional, and comfortable addressing difficult issues when necessary.
- Highly process-oriented and organized, without becoming rigid or resistant to change.
- Adaptable and able to pivot smoothly as priorities, schedules, and client needs change.
- A quick learner and strong student of the business who is curious about systems, technology, clients, and industry practices.
- Customer-service-minded and capable of stepping into escalated client situations with sound judgment and follow-through.
- A practical partner in strategy and innovation who can convert ideas into workable processes, training, system changes, and measurable adoption.
- Comfortable working at both the leadership level and in the operational details.
- Motivated by long-term ownership of Operations rather than viewing the role primarily as a stepping stone to an executive title.
Compensation:- Salary Range - $90,000 - $105,000 annually, based on experience and qualifications
- Annual Profit-Sharing Bonus Opportunities
- Medical, Dental, Life, and Voluntary Accidental Insurance
- 401(k) Retirement Plan with 100% Company Match up to 4%
- Section 125 Health Plan designed to help employees maximize take-home pay
- Paid Time Off
- Arizona Earned Paid Sick Time
- Employee Recognition Program with peer-nominated bonus incentives
- Team-building events and company celebrations throughout the year
- Employee and Verizon Wireless discounts
- Additional fringe benefits may be available based on position
ApplyIf you are an experienced operational leader who wants to build a strong team, improve the business, deliver an exceptional client experience, and make a visible long-term impact at LSI, we encourage you to apply.
Responsibilities$4a
Qualifications$4b
