Bachelor's degree in Chemical or Biological science, Clinical Laboratory Science or Medical Technology
ASCP or AMT certification
5+ years of clinical laboratory operations experience
2+ years in a supervisory or project coordination role in a health system
Strong organizational and project management skills
Responsibilities
Manage project milestones, timelines, and deliverables according to MSA commitments
Supervise and develop lab operations staff across health system sites
Implement workflow improvements, standardization, and cost reduction initiatives
Track KPIs and quality metrics, leading corrective action planning for operational targets
Collaborate across various departments to resolve operational challenges
Act as operational liaison with lab managers and hospital leadership
Lead implementation of new processes and technologies while ensuring minimal disruption
Prepare regular operational reports and project updates for stakeholders
Benefits
Comprehensive Medical, Dental, and Vision coverage
Life insurance and short/long-term disability
401(k) plan with employee contributions
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement Program
Employee Stock Purchase Plan
Full Job Description
Labcorp is seeking an Operations Manager to join our team in Winston Salem, NC.
Work Schedule: Generally Monday - Friday (8a - 5p); flexibility required
Job Responsibilities
Manage and track health system project milestones, timelines, and deliverables in direct alignment with MSA commitments, ensuring all contractual obligations are met on time and within scope
Indirectly supervise and develop laboratory operations staff across assigned health system sites, providing performance coaching, mentorship, and accountability to build high-performing and engaged teams.
Partner with the Sr Director and Regional Directors to implement workflow improvements, standardization initiatives, and cost reduction strategies; translate strategic directives into actionable site-level plans.
Track KPIs and quality metrics across assigned sites, identify root causes for variances, and lead corrective action planning to ensure consistent achievement of operational and financial targets.
Collaborate with Supply Chain, Science & Technology, Quality Management, and Regional Lab teams to coordinate resources, resolve operational challenges, and execute initiatives on schedule.
Serve as a day-to-day operational liaison with health system laboratory managers and hospital leadership, proactively communicating progress, surfacing issues, and escalating appropriately to the Sr Director and Regional Directors
Lead site-level implementation of new processes, technology deployments, and service line expansions, ensuring staff readiness, adoption, and minimal disruption to laboratory operations.
Prepare and deliver regular operational status reports, project updates, and performance summaries for internal leadership and external health system stakeholders.
Collaborate closely with Regional Directors, Sr. Director of Health Systems, Quality Management, Supply Chain, and Sourcing & Procurement teams.
Build and maintain productive working relationships with hospital laboratory managers, department supervisors, health system administrative contacts, and vendor partners to facilitate smooth operations and long-term partnership success.
Build trusted client relationships, and cultivate a high-performing operational team culture aligned with Labcorp's standards of quality and service excellence.
Job Responsibilities
Manage and track health system project milestones, timelines, and deliverables in direct alignment with MSA commitments, ensuring all contractual obligations are met on time and within scope
Indirectly supervise and develop laboratory operations staff across assigned health system sites, providing performance coaching, mentorship, and accountability to build high-performing and engaged teams.
Partner with the Sr Director and Regional Directors to implement workflow improvements, standardization initiatives, and cost reduction strategies; translate strategic directives into actionable site-level plans.
Track KPIs and quality metrics across assigned sites, identify root causes for variances, and lead corrective action planning to ensure consistent achievement of operational and financial targets.
Collaborate with Supply Chain, Science & Technology, Quality Management, and Regional Lab teams to coordinate resources, resolve operational challenges, and execute initiatives on schedule.
Serve as a day-to-day operational liaison with health system laboratory managers and hospital leadership, proactively communicating progress, surfacing issues, and escalating appropriately to the Sr Director and Regional Directors
Lead site-level implementation of new processes, technology deployments, and service line expansions, ensuring staff readiness, adoption, and minimal disruption to laboratory operations.
Prepare and deliver regular operational status reports, project updates, and performance summaries for internal leadership and external health system stakeholders.
Collaborate closely with Regional Directors, Sr. Director of Health Systems, Quality Management, Supply Chain, and Sourcing & Procurement teams.
Build and maintain productive working relationships with hospital laboratory managers, department supervisors, health system administrative contacts, and vendor partners to facilitate smooth operations and long-term partnership success.
Build trusted client relationships, and cultivate a high-performing operational team culture aligned with Labcorp's standards of quality and service excellence.
Minimum Qualifications
Bachelor's degree in Chemical or Biological science, Clinical Laboratory Science or Medical Technology
ASCP or AMT certification
5 years or more of clinical laboratory operations experience
2 years or more in a supervisory or project coordination role supporting a health system.
Preferred Qualifications
PMP or Six Sigma Green Belt
Additional Job Standards
Strong organizational and project management abilities
Demonstrated people leadership and coaching skills
Proficiency in operational data reporting and analytics
Excellent written and verbal communication
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
About LabCorp
LabCorp is a leading global life sciences company that is deeply integrated in guiding patient care through its comprehensive clinical laboratory and end-to-end drug development services. The company provides diagnostic, drug development and technology-enabled solutions for more than 160 million patient encounters annually.
