Salary : $102,052.56 - $124,032.72 Annually
Location : Compton, CA
Job Type: Full-Time
Job Number: 26/27 - 6
Department: Information Technology
Opening Date: 07/20/2026
Closing Date: 8/10/2026 11:59 PM Pacific
Position Details
Under the direction of the Director of Information Technology the Operations Manager supervises and manages the daily activity of the field technicians and helpdesk personnel. The Operations Manager ensures proper licensing of software, recommends standards for computer hardware, and is responsible for project management of assigned projects.
Essential Functions - Typical Duties
Assist the Director in planning and organizing the end-user service and support throughout the district. Such as, organizing field service request and coordinating assignments to technicians.
Monitor services rendered by department in response to service requests to ensure efficient utilization of time, resources and quality standardization of performance by technicians.
Evaluate and recommend methods which would improve service response time and the over all effectiveness of resources.
Include but are not limited to supervision and implementation of: Periodic maintenance of district computers. Gives direction to technology helpdesk. Monitor and maintain district software licensing.
Responsible for computer configurations and deployment of new computers to all District sites. Back-up and restore user data as required. Troubleshoot and resolve more difficult or complex computer hardware and software issues that can not be resolved by subordinates. Sets and implements desktop standards and minimum PC configurations. Assist Network Analyst and users with software and network configurations.
Oversee desktop security and maintenance. Meet and communicate with technology vendors that provide data communication services and equipment. Assist with new software rollouts and user transitions/upgrades. Meet with peers and clearly communicate changes and fixes. Troubleshoot connectivity issues.
Communicate effectively in writing and verbally with both technical and non-technical personnel.
Analyze the capabilities of existing hardware and software and recommend changes and improvement.
Minimum Qualifications - Education and Experience
Ten years experience installing and deploying computers in a large LAN/WAN environment. Experience with TCP/IP a plus. Graduation from an accredited college or university with a baccalaureate degree with major in computer science, business administration, electrical engineering or a closely related field of study. Two years of additional experience may be substituted for two years of education.
Valid California Class C driver's licenses; incumbent is required to use personal vehicle and provide proof of insurance. A+ certification required. MCSE and CCNA desirable.
• Health and Welfare Plan for employees and eligible dependents. Plan includes District/Employee paid premium for health, dental, and vision.
• Vacation days: 22 paid days.
• Holidays: 16 days paid per fiscal year.
• District paid and voluntary insurance plan.
• Mileage reimbursement.
