Operations Manager - Intertek Caleb Brett, Carteret, NJ - In Office and Client Sites
Operations Manager - Onsite
What are we looking for?
The
Operations Manager is responsible for leading and optimizing inspection, and field activities to ensure safe, efficient, and profitable service delivery. This role drives operational excellence by delivering exceptional customer service, building strong client relationships, and supporting the company's financial and growth objectives. This position will travel at least 25% of the time.
Salary & Benefits InformationThe salary range for this position is $140,000.000 to $153,878.00, annually. Individual compensation packages are determined based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related factors.
In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.
What you'll do:- Ensure all operations are conducted in accordance with company policies, quality standards, ethical practices, and strategic business objectives
- Lead and manage daily field operations to ensure safe, efficient, and high-quality service delivery
- Oversee the planning, coordination, and execution of operational activities in accordance with client requirements, contractual obligations, and company procedures
- Ensure adequate personnel, equipment, and resources are available to meet operational demands and service commitments
- Lead safety meetings, audits, risk assessments, and incident investigations, and corrective action initiatives
- Develop, and evaluate inspectors and supervisors, while fostering accountability, teamwork, and continuous improvement
- Serve as the primary liaison between field personnel, clients, and management, ensuring effective communication and timely resolution of operational issues
- Build and maintain strong client relationships, deliver exceptional customer service, and support business development initiatives to drive growth
Minimum Requirements & Qualifications:- High school diploma or associate degree
- Minimum 3 years of experience within the petroleum inspection, testing, laboratory, or related ATIC industry
- Ability to lead safety initiatives and maintain compliance with company, client, and regulatory requirements
- Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and Teams
- Strong communication, organizational, problem-solving, and decision-making skills
- Must be willing to travel approximately 25% of the time, including periodic overnight travel to support branch operations, customer meetings, audits, training, and business development activities
- Valid driver's license and satisfactory driving record required
- Ability to work in both office and field environments, safely access petrochemical / industrial facilities and marine vessels, and occasionally lift up to 25 pounds
Preferred Requirements & Qualifications:- Bachelor's degree from an accredited four-year college or university in a related field
- 2+ years of operational leadership experience within the petroleum inspection, testing, laboratory, or related ATIC industry
- Experience managing personnel, budgets, client relationships, and operational performance metrics
- Strong knowledge of petroleum inspection practices, cargo measurement, sampling, testing, and industry regulations
- Customer-focused with the ability to develop and maintain effective relationships with clients, inspectors, terminal personnel, and management
- Business development and/or account management experience a plus
About the Team
Intertek Caleb Brett is leading Total Quality Assurance provider to industries worldwide and experts in qualitative and quantitative analytical assessment services to the oil and gas, chemical, and other commodities markets. With international 24/7/365 service and coordination coverage, we treat each cargo as if it were our own.
