Operations Manager

Responsibilities & Expectations:

The Operations Manager is responsible for driving continuous improvement & Customer Satisfaction by managing the deployment of the operational framework at JPS. Lead and/or support Continuous Improvement Process Solution (CIPS), including customer satisfaction, quality, safety, productivity and employee relations in a Circuit Breaker and Switchgear repair facility.

The Operations Manager will be responsible for the management of supervisors, leads, technicians, equipment, and materials to achieve both daily and long-term production goals. This is a highly visible, high impact position where a successful candidate will have the opportunity to play a decisive role in the future success and growth of the organization.

• Direct the hourly workers to work safe and actively participate in all site specific safety audits, incident reports, training, JHAs, LOTOs, housekeeping and inspection activities.
• Encourage, support, and enable shop staff through servant leadership while listening to and taking input from the skilled workforce and fostering teamwork - building a One IPS culture between all employees
• Be an effective communicator who possesses the experience and people skills to keep the team focused on the customer and continuous improvement in the processes, skills and team performance that differentiates JPS from the competition.
• Plan, direct, and coordinate hourly labor requirements on the shop floor to support the
• incoming tear downs, inspections, production repair, RECERT, RECON, REMAN, and field service jobs.
• Participate in the day-to-day management and own the labor component to participate in planning the labor to support the production schedule taking into consideration overtime rush jobs and vacation schedules.
• Be cross trained in the other functions of the management duties and is responsible for labor, consumable supplies and cost control.
• Develop and evaluate project specific work plans and customer communication reporting requirements.
• Assist to coordinate customer job inspection visits to ensure work is being safely performed to schedule and specification.
• Ensure that all customer requirements such as inspections, data collection and delivery of materials are being met.
• Lead the continuing development of the Quality Program by adding support and development of documentation, work instructions and process standards where needed and improving existing processes.
• Support quality focus on jobs deemed high risk due to their complexity, infrequency or skill set of the team.
• Lead the effort to improve Key Customer Facing Metrics: (Quality, Time to Quote, Approval to Ship and Ship to Invoice) as well as Key IPS Metrics: (Safety, Margin Performance vs. Work Plans, Labor Utilization, Direct and Indirect Costs, Forecasting)
• Support the commercial team with estimating.
• Manage relationships with key operations vendors.
• Work closely with the Area General Manager (AGM) and management team to set and/or implement policies, procedures and systems, and to follow through with the implementation.
• Lead and support employee development and training.
• Collaborate closely with the Warehouse Manager.

Qualifications and Competencies:

• Bachelor's degree in Engineering, Industrial Technology or Manufacturing Management Preferred
• 10+ years of total production or maintenance management experience or equivalent
• Knowledge of low voltage and medium voltage circuit breakers, switchgear, and associated components.
• MS Office Suite, TEAMS, and production ERP system experience.
• Exposure to continuous improvement operating cultures (Lean, Six-Sigma, 6S, Safety, High Engagement Work Systems) preferred

Physical Requirements/Working Conditions/Essential Functions

This job involves indoor and outdoor work consisting of an office and shop/warehouse environment. While performing the duties of this job, the employee is regularly required to:

• Lift, carry and/or move up to 75 pounds repeatedly.
• Climb ladders, staircases, step stools, stand, walk, sit, and operate vehicles for extended periods.
• Bend, stoop, crawl and work in awkward positions or confined spaces for several hours.

The employee may occasionally be required to:

• Work outdoors in varying weather conditions including intense heat/cold, muddy and wet environments.
• Perform precision tasks with instruments and fittings.
• Communicate verbally and in writing.

You'll thrive at IPS if you...
• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.