Operations Manager, Growth Platforms

11/9/26

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Job Type: Permanent Work Model: Hybrid Reference code: 135830 Primary Location: Calgary, AB All Available Locations: Calgary, AB; Montreal, QC; Ottawa, ON; Quebec City, QC; Toronto, ON; Vancouver, BC

What will your typical day look like?

As Operations Manager, Growth Platforms, you will be part of the core Growth Platforms team and play a key role in translating strategy into execution. You will help develop and operationalize Growth Platform portfolio-wide priorities, support annual and quarterly planning, improve governance and reporting, and coordinate execution across priority alliances and technology relationships. You will work closely with Growth Platform Leaders, Lead Growth Platform Partners, business and industry leaders, and cross-functional teams to support investment decisions, performance management, pipeline growth, budget discipline, and operating model improvements across the portfolio.
• Maintain consistent, high-quality processes and deliverables by coordinating internal service providers, external vendors, and cross-functional contributors as required.
• Run the annual Growth Platforms operating calendar, coordinating strategic planning and portfolio design (portfolio structure, plans, targets, and funding, plus Sales Executive coverage, targets, and management objectives) so that each cycle informs the next.
• Provide financial stewardship and performance reporting, including budget and ROI oversight, monthly spend and allocation reporting, business case reviews, funding recommendations, period-end results for Growth Platforms, Industry, and Resell, and Sales Executive dashboards and management objective progress updates.
• Prepare for and support executive governance reviews, including monthly and quarterly Growth Platform, Industry, and Portfolio reviews, biweekly Resell pipeline reviews, and leadership reviews for Resell and Sales Executives, tracking progress against plan, actions, and escalations.
• Coordinate the talent, succession, and promotion planning cycle, including preparation for mid-year and year-end reviews, to support calibrated talent actions and the promotion slate.
• Support rewards and recognition by preparing inputs for Sales and Resell Executive incentive payment cycles
• Provide year-round operational enablement and communications: maintain team directories, org charts, distribution lists, team sites, and access controls; manage work breakdown structures and calendar invites; prepare new-hire introduction notes and team communications; and coordinate offshore delivery team requests, handoffs, and follow-up.

About the team

Growth Platforms is an integral part of Deloitte Canada's growth strategy, helping the firm bring together Deloitte's capabilities with leading technology organizations to create differentiated offerings and solve complex client challenges. The portfolio includes strategic alliances and technology relationships that support market activation, pipeline development, sales enablement, resell, Operate, AI-enabled solutions, and industry-focused growth. The team includes Lead Growth Platform Partners, Growth Platform Leaders, alliance and relationship professionals, sales executives, and a core strategy and operations team that enables planning, governance, reporting, and execution across the portfolio.

This is a collaborative, fast-moving team that brings structure, insight, and execution discipline to a complex portfolio. We work closely with senior leaders across businesses, industries, geographies, and enabling functions to turn strategic priorities into measurable outcomes. The Operations Manager helps run the team's annual operating rhythm, from planning and funding through performance reporting, governance, and talent cycles.

Reporting to the Director, Growth Platforms, the Operations Manager will be self-motivated, highly organized, analytical, and comfortable operating in ambiguity. The successful candidate will bring strong judgment, attention to detail, stakeholder management skills, and a continuous improvement mindset. They will work with Growth Platform Leaders, Lead Growth Platform Partners, Sales Executives, and subject matter experts across Finance, Marketing, Talent, IT, Privacy, and other enabling teams.

Enough about us, let's talk about you

You are someone with:
• 10+ years of experience in professional services, business operations, strategy execution, sales operations, alliance management, program management, or a related field.
• Experience managing complex strategic and operational programs with multiple stakeholders, workstreams, priorities, and deadlines.
• Strong ability to design, manage, and improve operational processes, governance routines, reporting mechanisms, and execution cadences.
• Experience leveraging AI and automation to streamline operational processes, improve data-driven decision-making, and identify opportunities for greater efficiency and productivity across the organization.
• Demonstrated experience working with senior stakeholders in a complex matrix environment, with the ability to influence, coordinate, and drive alignment without direct authority.
• Advanced proficiency with Microsoft Excel, PowerPoint, Word, and collaboration tools; experience with dashboards, reporting, automation, or data visualization tools is an asset.
• Strong written and verbal communication skills, with the ability to synthesize information into clear executive-ready materials, updates, and recommendations.
• A continuous improvement mindset, with comfort identifying operational gaps, simplifying processes, and bringing structure to ambiguous or evolving priorities.
• Experience with budget, spend, and ROI tracking, including preparing reporting and business case inputs for leadership review.
• Experience with talent, performance, or compensation cycles, and the discretion to handle confidential HR and financial information.
• Up to 10% travel required.

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.