Minimum 5 years of operations management experience, ideally in cold storage or logistics.
Bachelor's degree in logistics, supply chain management, business administration, or a related field.
Certifications such as HACCP and BRC required; OSHA certification is a plus.
Proven leadership skills to manage and motivate a diverse team.
Strong understanding of warehouse management systems (WMS) and inventory control processes.
Responsibilities
Oversee daily operations of the cold storage facility for efficiency and effectiveness.
Develop and implement operational policies to enhance productivity and service quality.
Monitor key performance indicators (KPIs) to track and improve operational performance.
Lead, train, and mentor warehouse and logistics personnel to foster a positive work environment.
Manage inventory control processes, ensuring accurate tracking of goods.
Ensure compliance with health, safety, and environmental regulations and company policies.
Maintain strong client relationships and ensure timely fulfillment of customer orders.
Benefits
Comprehensive health insurance plans for you and your family.
401(k) plan with company match to support your future.
Generous paid time off (PTO) for work-life balance.
Life insurance for financial protection of you and your loved ones.
Opportunities for career growth as the company expands.
Full Job Description
Join the Pak as an Operations Manager
Location: Fall River, MA Schedule: Full Time
FLSA Status: Exempt
Reports To: General Manager
About the Role
The Operations Manager will be responsible for overseeing the daily operations of our cold storage facilities, ensuring efficient and effective processes, maintaining high standards of safety and quality, and leading a team to achieve operational excellence. The ideal candidate will have a strong background in logistics and operations management, with a focus on cold storage and supply chain solutions.
What You'll Do
Operational Leadership:
Oversee the daily operations of the cold storage facility, ensuring all activities are conducted efficiently and effectively.
Develop and implement operational policies and procedures to enhance productivity and service quality.
Monitor and manage key performance indicators (KPIs) to track operational performance and identify areas for improvement.
Team Management:
Lead, train, and mentor a team of warehouse and logistics personnel, fostering a positive and productive work environment.
Conduct regular performance evaluations and provide feedback to team members.
Ensure adequate staffing levels to meet operational demands.
Inventory Management:
Oversee inventory control processes, ensuring accurate and timely tracking of all goods entering and leaving the facility.
Implement best practices for inventory management, including FIFO (First-In, First-Out) and LIFO (Last-In, First-Out) methodologies as appropriate.
Conduct regular audits and cycle counts to maintain inventory accuracy.
Safety and Compliance:
Ensure compliance with all health, safety, and environmental regulations, as well as company policies.
Develop and enforce safety protocols to minimize workplace accidents and injuries.
Maintain cold chain integrity and ensure proper storage conditions for all products.
Customer Service:
Maintain strong relationships with clients, addressing any issues or concerns promptly and effectively.
Ensure timely and accurate fulfillment of customer orders, meeting or exceeding service level agreements (SLAs).
Continuously seek opportunities to improve customer satisfaction.
Continuous Improvement:
Identify and implement process improvements to enhance operational efficiency and reduce costs.
Stay informed about industry trends and advancements in cold storage and logistics technologies.
Lead initiatives to upgrade systems, equipment, and processes as needed.
What You Bring to the Pak
Experience: Minimum of 5 years of experience in operations management, preferably in cold storage or logistics.
Education: Bachelor's degree in logistics, supply chain management, business administration, or a related field.
Proven leadership skills with the ability to manage and motivate a diverse team.
Strong understanding of warehouse management systems (WMS) and inventory control processes.
Excellent problem-solving and decision-making abilities.
Strong communication and interpersonal skills.
Knowledge of health, safety, and environmental regulations in a warehouse setting.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Physical Requirements
Ability to work in cold storage environments as low as -10°F
Stand, walk, and lift as required for job duties
Benefits
Health Insurance - comprehensive plans for you and your family
401(k) + Company Match - plan for your future with our competitive program
Paid Time Off (PTO) - generous time off to support work-life balance
Life Insurance - financial protection and peace of mind for you and your loved ones
Career Growth - incredible opportunities to advance as we grow
Ready to Join the Pak?
If you're looking for more than a job - if you want to build your career with a company that feels like family and values your contributions - FreezPak is the place for you.
Apply today and let's keep the world's food moving safely and efficiently, together.
Salary Range: $85,000 - $95,000 annually
The range listed is the Company's good-faith estimate of the annual base salary for this position at the time of posting. Final compensation will be determined based on experience, skills, location, internal equity, and market factors, consistent with applicable pay transparency laws.
